Walk-in || Customer Service Specialist Non-Voice (Email Support Proces...)
- Axis Bank
- 2 - 6 years
- Chennai
- 12 days ago
- Email to a friend
- Report this job
Job Description
Direct Walkin Interview on 17th Apri 2026
Time: 10.30 AM to 2.30 PM
Venue: Axis Bank Ltd, Acropolis, No.148, 9th Floor,
Dr. Radhakrishnan Salai, CIT Colony, Royapettah, Chennai-600004.
Landmark: Near Savera Hotel.
Contact: Raghu - 7200347***
Role: Customer Service Specialist - Non-Voice (Email Support Process). Semi-Voice Process
Role & Responsibilities
- Effectively resolve customer queries and complaints through email and calls at the first instance, ensuring excellent customer satisfaction scores and minimal handling time.
- Deliver service with courtesy, accuracy, and professionalism.
- Take complete ownership of customers queries and problems.
- Adhere to product and process requirements with zero errors.
- Escalate customer issues promptly to the appropriate internal stakeholders.
- Ensure process efficiency and effectiveness at all times.
- Comply with service and sales guidelines.
- Achieve quality targets and other key performance indicators (KPIs).
- Connect with customers via calls and resolve queries wherever applicable.
Preferred Candidate Profile
- Postgraduate freshers or graduates with 2 to 5 years of experience from a recognized institution.
- Open to work in rotational shifts (rotational night shifts only for male employees) and rotational week-offs.
- Excellent written and oral communication skills.
- Strong service mindset with enthusiasm and self-motivation.
- Ability to work in a dynamic and fast-paced environment.
- Good comprehension skills and attention to detail.
- Team Player with a positive attitude.
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Walk-insContact Details:
Company: Axis BankLocation(s): Chennai
Keyskills: Email Support Email Process Grievance Handling Customer Support Customer Service Solving Queries Customer Care Customer Complaints Chat Support Customer Queries
Similar positions
Axis Bank
Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of ficial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in