Customer Support Associate (International Non-Voice) Hilton Process
- Client Of MRT Info
- 0 - 5 years
- Hyderabad
- 4 days ago
- Email to a friend
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Job Description
Job Overview:
Our client is hiring Customer Support Associates (CSA) for the Hilton Process (International Non-Voice). This role is ideal for candidates with prior customer support experience who have strong written communication skills and attention to detail.
Key Responsibilities:
- Handle customer queries through non-voice channels (chat/email)
- Provide accurate and timely resolutions to customer concerns
- Maintain proper documentation and follow process guidelines
- Ensure high quality and error-free responses
- Work closely with internal teams for query resolution
- Adhere to SLAs, quality benchmarks, and compliance standards
Eligibility Criteria:
- Qualification: 10+2 / Any Graduate
- Experience: Minimum 6 months in customer support (mandatory)
- Strong written communication skills in English
- Good analytical thinking and attention to detail
- Stable career history (low attrition preferred)
Preferred Skills:
- Experience in administrative or backend support roles
- Ability to handle high-volume queries with accuracy
- Strong focus and ability to work in a detail-oriented environment
Job Details:
- Process: Hilton (International Non-Voice)
- Shift: Rotational shifts with 5 days working & 2 rotational week offs
- Salary: 3.0 LPA 3.5 LPA
- Transport: 2-way cab facility (within 15 km radius only)
Selection Process (ROI):
- HR Round
- Operations Round
- SHL Assessment (Mandatory)
Important Note:
- This is a 100% non-voice role, requiring high attention to detail and accuracy
- Candidates should be comfortable with rotational shifts
Why Join ?
- Opportunity to work with a global brand (Hilton Process)
- Stable work environment with growth opportunities
- Structured hiring and training process
How to Apply:
Interested candidates can share their updated CV at su****a@mr********h.com for further details.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Client Of MRT InfoLocation(s): Hyderabad
Keyskills: Customer Support BPO Email Support Customer Service Non Voice Process International Non Voice Documentation Backend Operations Chat Support Query Resolution Written Communication Back Office Data Processing Customer Handling International BPO
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Client Of MRT Info
This is a leading global provider of customer experience (CX) solutions and technology, specializing in designing, building, and running intelligent, end-to-end experiences for some of the world's best brands, including over 100 Fortune Global 500 companies. Positioned as a new breed of tech compan...
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