Customer Support Executive
- TP
- 1 - 6 years
- Malad
- 17 hours ago
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Job Description
We are looking for a highly skilled and experienced Customer Support Executive to join our team in Hyderabad. The ideal candidate will have 1-6 years of experience in customer support, with excellent communication and problem-solving skills.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide timely and effective solutions to customer complaints.
- Collaborate with internal teams to improve overall customer satisfaction.
- Develop and maintain knowledge of products and services.
- Identify and escalate complex issues to senior management when necessary.
- Consistently meet or exceed performance metrics and quality standards.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Experience with CRM software and ticketing systems.
- Ability to adapt to changing situations and priorities.
- Strong attention to detail and organizational skills.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: TPLocation(s): Malad+ View Contact
Keyskills: support executive ticketing customer satisfaction communication and interpersonal skills customer support crm
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Founded in 1988, ETP is an Omni-channel Retail Solutions company headquartered in Singapore, serving market leaders in more than 22 countries across Asia Pacific, India and the Middle East. ETP€™s omni-channel solutions include omni-channel POS, Mobility, CRM, Marketing and Promotion Campaigns, ...
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