Hiring Trainer SDM - Customer support
- Cognizant
- 7 - 10 years
- Chennai
- 21 hours ago
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Job Description
JOB DESCRIPTION
Role Overview
- Own training strategy and capability development for customer support teams
- Ensure consistent skill development aligned to quality and performance outcomes
Key Responsibilities
- Design and deliver targeted training sessions based on quality data and performance gaps
- Support onboarding by equipping new hires with tools, processes, and expectations
- Deliver coaching and feedback to drive measurable skill improvement
- Collaborate with Quality teams to address recurring skill and knowledge gaps
- Maintain accurate training and coaching documentation
Experience Requirement
- Trainer driving End-to-End agent & team training and enablement programs for largescale customer support operations 5 years (or more) of experience leading training and capability programs
- Experienced in performancedriven training within fastpaced mobility platforms
- Current opening is within a high demand, young and agile team which is scaling fast and rapid, and the team requires high performers who are delivery ready from Day1
Core Experience
- Responsible for Training delivery of Client New Hire on-boarding curriculum over required consecutive working days.
- All on-going Training for new Client products, services or processes.
- Deep expertise of Learning Management Systems (LMS) and Knowledge Base tools to utilize and update on-going training exercises
- Design and deliver targeted training sessions based on quality data and performance gaps
- Support onboarding by equipping new hires with tools, processes, and expectations
- Deliver coaching and feedback to drive measurable skill improvement
- Collaborate with Quality teams to address recurring skill and knowledge gaps
- Support onboarding by equipping new team members with clear quality standards, tools, processes and expectations from day one
- Maintain accurate documentation of evaluations, coaching, and insights, ensuring transparency and alignment with company standards
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Process TrainerEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Chennai+ View Contact
Keyskills: bpo Process Training Training Analysis Behavioural Training Soft Skills Training Leadership Training Product Training Customer Support cse Corporate Training Training Management sdm Training Delivery
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