Programme Director- Application Support, Maintenance & Development @ Virtusa

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Programme Director- Application Support, Maintenance & Development

Virtusa
10 - 14 years
Pune
12 days ago
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Job Description

Role Overview

The Programme Director is responsible for leading enterprise-level application support, maintenance, and development programs across multiple projects, teams, and business units. The role ensures operational stability, high service quality, and successful delivery of application initiatives while aligning technology services with business strategy. The Programme Director drives governance, stakeholder engagement, financial management, and continuous improvement across the portfolio.Key Responsibilities

Lead end-to-end Application Services Programs covering production support, maintenance, enhancements, and new development initiatives.

Establish and manage delivery governance, operating models, and service management frameworks.

Ensure adherence to SLA/KPI targets, including system availability, incident resolution, and service performance.

Oversee multiple program streams and manage interdependencies across projects and business units.

Act as the senior escalation point for critical incidents, risks, and delivery challenges.

Build strong relationships with executive stakeholders, clients, and business leaders.

Manage program budgets, forecasts, resource planning, and vendor partnerships.

Drive continuous improvement, automation, and DevOps adoption to enhance service efficiency.

Lead and mentor large cross-functional teams including program managers, project managers, architects, and support leads.

Ensure compliance with organizational policies, security standards, and audit requirements.

Optimized program financial performance

Required Experience

15+ years of experience in IT delivery, program management, or application services leadership.

Proven track record managing large-scale application support and development programs.

Experience leading multi-location and cross-functional teams.

Strong exposure to enterprise systems, production support models, and large client engagements.

Core Skills

Strategic Program Leadership

Service Delivery Management

Stakeholder Client Management

Financial Resource Management

Risk Governance Management

Incident Problem Management

Transformation Continuous Improvement

Preferred Certifications

PRINCE2 / PMP / PgMP

ITIL Certification

Agile / SAFe

Automotive/DMS experience is an advantage.

Job Classification

Industry: Banking
Functional Area / Department: Project & Program Management
Role Category: Technology / IT
Role: Director - Program Management
Employement Type: Full time

Contact Details:

Company: Virtusa
Location(s): Pune

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Keyskills: maintenance resource management pmp automation prince2 service delivery compliance devops sla agile

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Virtusa

Virtusa is a leading worldwide provider of information technology (IT) consulting and outsourcing services. We help accelerate business outcomes for Global 2000 businesses in banking and financial services, insurance, healthcare, telecommunications and media.

Programme Director- Application Support, Maintenance & Development @ Virtusa

Home > Technology / IT