Walk-in || Customer Support || Chat/ Voice Process @ IGT Solutions

Job Description

Job Title: International Chat Support Executive Airline Process

Location: Gurugram Salary: 3.5 LPA (CTC)+ Incentives

Job Description: We are hiring International Chat Support Executives for a leading airline process. The role involves handling inbound/outbound customer calls and delivering high-quality customer service to international clients.

Key Responsibilities:

• Handle customer queries via inbound chats
• Provide accurate information regarding bookings, cancellations, and travel policies
• Ensure high levels of customer satisfaction through effective communication
• Participate in assigned training sessions to improve performance and client satisfaction
• Maintain adherence to company and contact center policies and procedures

Eligibility Criteria:

• Minimum 6 months of International Process Experience
• Excellent communication skills (spoken & verbal clarity)
• Prior experience in customer handling via calls is required
• Ability to work in a fast-paced, target-driven environment
• Experience in airline/travel process is an added advantage

Shift Details:

• Rotational shifts (including night shifts)
• 5 days working with rotational offs

Perks & Benefits:

• Attractive incentives
• Career growth opportunities
• International exposure
• Supportive work culture

Visit IGT Solutions for the Walkin Interview.

Location: IGT Solutions, Ground Floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana Nearest Metro: Sikanderpur / Guru Dronacharya

Contact HR Divya Grover (9817767***)

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Keyskills:   English Language International Chat Process Blended Process Customer Service Backend Process Backend Support Chat Process