Hiring For Spanish Customer Voice
- Voya India
- 1 - 6 years
- Bengaluru
- 1 month ago
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Job Description
Dear Candidate
Job Description: Helpdesk Support Spanish Language
Location: Hyderabad And Bangalore Location
Company: NTT Data
Experience: 14 years (customizable)
Shift: Rotational shifts / 24x7 support (if required)
Salary Max 6.5 LPA
About the Role
This position is ideal for candidates who are fluent in Spanish and capable of providing high-quality technical and customer support to global users. The role involves handling IT service desk requests, troubleshooting basic technical issues, and ensuring smooth communication with Spanish-speaking clients and stakeholders.
Key Responsibilities
- Provide IT Helpdesk support to end-users through calls, emails, chats, or ticketing tools.
- Handle and resolve Level-1 technical issues such as password resets, access issues, VPN connectivity, printer problems, email configuration, and basic application support.
- Communicate fluently in Spanish to understand user issues, respond clearly, and document ticket details accurately.
- Log all support interactions in the ticketing system with complete notes and follow standard operating procedures.
- Perform initial triage and escalate complex issues to the appropriate L2/L3 teams as needed.
- Track and follow up on open tickets to ensure timely resolution and excellent customer experience.
- Adhere to SLA timelines, quality parameters, and internal process compliance.
- Provide guidance to users on IT policies, software usage, and standard troubleshooting steps.
- Participate in team huddles, knowledge-sharing sessions, and continuous improvement activities.
Required Skills & Qualifications
- Bachelors degree (any discipline) or equivalent professional experience.
- Fluency in Spanish (B2/C1 level) both verbal and written.
- Strong English communication is an added advantage.
- 14 years of experience in a Service Desk / Helpdesk / Technical Support environment.
- Good understanding of Windows OS, MS Office, Outlook, VPN, basic networking, and common enterprise applications.
- Experience with ITSM tools like ServiceNow, Remedy, or JIRA is preferred.
- Ability to work in rotational shifts, including night shifts if required.
Preferred Qualifications
- ITIL Foundation certification (preferred but not mandatory).
- Experience supporting global users in a multi-lingual environment.
- Strong troubleshooting mindset, customer orientation, and problem-solving ability.
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Regards;
Milki Bisht
Senior HR Recruiter
NLB Services Pvt. Ltd.
Cell: +91 9151206***
E-mail: mi********t@nl****h.in
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: NTT DATALocation(s): Bengaluru
Keyskills: Spanish Blended Spanish Customer care Spanish Technical Spanish Chat Spanish Voice Spanish Voice Process Spanish Spanish Customer Care Executive Spanish Process Spanish Translation Spanish Speaking Customer Support Spanish bpo
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