Content Writer
- Randstad
- 1 - 3 years
- Chennai
- 6 days ago
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Job Description
Writing:
Create self-service and assisted service troubleshooting articles for the
operations team by reauthoring content for products
Team to leverage open source, existing documentation, manufacturer content,
client systems to create product related documents to reauthor articles
Read through exhaustive open sources and documents to restructure information
and create simple step-based and easy to follow articles
Able to comprehend and write self-service articles and align to client tone of voice
(instructional or conversational)
Reauthoring of content will be aligned to DITA SOP and troubleshooting formats
Reauthor and format content for DITA using editor or other tools
Streamline processes and build flowcharts where applicable
Publish content to KM (internal or third party)
Ensure Quality:
Establish a style guide to author articles effectively to ensure consistency in
article writing
Creating new templates, if required, to author different article types
Build the content taxonomy and include SEO words to enable quick search
Work on preparing well-structured articles using authoring tool and prepare the
articles for client Knowledge Management System
Ultimately deliver quality writing articles to effectively troubleshoot
queries. Ensure all-around consistency (style, fonts, images and tone)
Set up a quality process to ensure content governance for each article published
Content team member must have previous experience and be able to author
content in DITA XML using an editor
Must have existing content writing experience of around 1.5 to 3 years
Strengthen relationships:
Work with client team to create content for effective query resolution
Our most successful candidates will have:
Proven experience as a content writer, technical writer or similar role
Portfolio of published articles
Experience doing research using multiple sources
Excellent English language written and verbal communication skills
Ability to meet deadlines
Graduate in any stream or related field
Degree in English literature and journalism would be an added advantage
Previous experience of working in DITA XML or similar tools would be an added
advantage
Experience with Content Management Systems (e.g. WordPress, Oxygen) and
content writing would be an added advantage
Location: Chennai, Mumbai
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Content, Editorial & JournalismRole Category: Content, Editorial & Journalism - OtherRole: Content, Editorial & Journalism - OtherEmployement Type: ContractContact Details:
Company: RandstadLocation(s): Chennai
Keyskills: Content writer Content technical writer Technical Writing Content Writing
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