Senior Travel Consultant @ Tripjack
- Tripjack
- 2 - 7 years
- Chennai
- 21 hours ago
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Job Description
About Tripjack
TripJack is one of the top travel companies in India, offering a comprehensive range of services including flights,
hotels, and cruises, and specializing in corporate and MICE travel. TripJack is founded on the principles of
innovation, extensive connectivity, and deep-seated trust, enabling it to effectively serve a vast network of partners
and customers in the travel industry. With notable partnerships and an expansive portfolio, TripJack is dedicated to
redefining travel experiences through innovation and exceptional service, recognized as a leader in the travel
industry with numerous awards.
Designation: Travel Consultant
Department: International & Domestic
Location: Mumbai , Delhi, Chennai
Type: Full-Time
Key Responsibilities
- Handle International & Domestic air ticket refund requests raised by agents on the TripJack platform.
- Process refunds for cancellations, schedule changes, and airline disruptions.
- Verify booking details, fare rules, and cancellation policies before processing refunds.
- Coordinate with airlines, consolidators, and GDS teams for refund approvals and status updates.
- Track pending refunds and follow up with airlines to ensure timely settlement.
- Maintain proper documentation and records of refund transactions.
- Communicate refund status and timelines clearly to agents.
- Ensure compliance with airline policies, ADM rules, and company SOPs.
- Work closely with ticketing, amendments, and disputes teams for complex cases.
- Maintain MIS reports for refund cases and TAT monitoring.
Required Skills
- Good knowledge of International & Domestic air ticketing
- Understanding of fare rules, airline policies, and cancellation charges.
- Experience working with GDS systems (Amadeus / Galileo / Sabre).
- Familiarity with B2B travel platforms like TripJack, TBO, or similar OTA systems.
Interested ? Please share your resume on ma********p@tr*****k.com
Job Classification
Industry: Travel & TourismFunctional Area / Department: Aviation & AerospaceRole Category: Flight & Airport OperationsRole: Ticketing & Reservation ExecutiveEmployement Type: Full timeContact Details:
Company: TripjackLocation(s): Chennai
Keyskills: International Ticketing Ticketing Issue Ticket Booking IATA Fares Amadeus Domestic Ticketing Reservation Airlines GDS Refunds Galileo Air Ticketing
Tripjack
Best B2B travel portal in India to provide white label solution to travel agents, tour operators and travel distributors with best user-friendly platform.
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