Customer Service @ DMart

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Customer Service

DMart
0 - 2 years
Mumbai
3 days ago
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Job Description

Duties and Responsibilities:

Act as a point of contact for internal and external customers with queries, complaints, feedbacks, requests in order to ensure timely and professional responses/follow up enabling satisfaction of customers
Co-ordinate with the call center and ensure that all customer order amendments and grievances are addressed within the time frame as specified by the policies. Deviations to be highlighted and addressed immediately
Co-ordinate for issuing of refunds, product replacements etc. to customers
Keeping accurate records of discussions or correspondence with customers
Continuously work towards improving customer support & service procedures, policies and standards for the organization; recommend changes in processes, policies & procedures if required
To deliver a high standard of customer service.

Education and Experience:

Bachelors degree with relevant experience
Passionate about customers and their right to receive a delightful experience from the company
Minimum 0-1 years of experience in servicing customers
An exposure to the grocery ecommerce will be a plus

Additional requirement:

Should be open to work in rotational shifts, weekends and Public Holidays(if required)

****Interested candidates please share your resume on ti***********s@dm*******a.com with the below details:

Relevant experience

Current CTC

Expected CTC

Notice Period

Thanks & Regards,

Tina Fernandes

Assistant Manager - Human Resources

Job Classification

Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Voice - Other
Employement Type: Full time

Contact Details:

Company: DMart
Location(s): Mumbai

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Keyskills: Customer Service Email Support Customer Support Customer Care Semi Voice

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₹ 2-2.25 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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