Immediate Offers -Backoffice Exp -Customer service/Insurance
- Wipro
- 1 - 4 years
- Chennai
- 13 hours ago
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Job Description
The survey will take approximately 9 minutes to complete.
Role: BOA/Delivery Analyst/BOM
Location- Chennai-CDC5
Exp 1-4 years
Shift Timings- 5.30 pm to 3am
Work Location:
Wipro Technologies CDC 5 SEZ in the city Chennai by the address Elcot SEZ, Survey No. 602/03, Elcot Sez, Shollinganallur, Chennai, Tamil Nadu 600119, Indiasend profile information the below MSform https://forms.office.com/r/FLzcaimyNB
- Good understanding about Customer Service /US Insurance/ retirement plans,401k & Pension calculations like termination benefits and Estimates .
- Strong understanding of client plan provisions/product & processing guidelines and SLA metrics
- Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation
- Research complex Benefits issues and formulates resolutions/ recommendations by analyzing fact patterns and applying plan provisions and best practices
- Resolve tasks in accordance with due dates and ensure process is well documented
- Create adhoc reports as required to support client service delivery functions
- Provide day-to-day client and third party administrator contact for participant processing inquiries
- Participate & contribute in daily huddles and status meetings
- Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant
- Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality
- Work with the client team across shores to deliver against client requirements
- Proactively identify training needs and provide necessary coaching as required to BOAs
- Proactively seek performance feedback to build & enhance knowledge
- Build and leverage partnerships across shores to deliver against client requirements
- Create robust documentation & SOPs for transition of activities between Ops and Shared Services, combined with ongoing coaching
- Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by the broader team
- Actively listens to all stakeholder/ team members to understand their perspective and ensure continuous understanding regardless of communication channel.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office OperationsEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Chennai
Keyskills: Us Insurance Claims Processing insurance Insurance Claims Insurance Operations Backend Operations Policy Issuance
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