IT Infra & Cloud Delivery Lead
- Incedo
- 9 - 14 years
- Noida, Gurugram
- 3 days ago
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Job Description
IT Infra & Cloud Delivery Lead
Location
Gurgaon
Experience (in years)
12+Years overall & minimum 4+ Years in Service Delivery
Role & Responsibility
- Responsible for IT Infrastructure & Cloud Service delivery
- Responsible for SLAs & KPIs for IT Infra & Cloud L1, L2 & L3 support
- Responsible for Business/stakeholder relationship management
- Work as an IT advisor to the customer to suggest improvements in IT Infra & Cloud area
- Participate in Cloud Practice Building & pre sales activities
- Ensure team members have clear, measurable goals, responsibilities, and performance standards.
- Provide mentorship and feedback to help the team excel.
- Responsible in terms of best practice sharing, team building exercises, guidance, and mentoring team member
- Responsible for upskilling / cross skilling team members
- projects, processes, and governance to mitigate risk.
- Responsible for getting IT policies and procedures implemented that enable strong security and risk-management capabilities.
- Identifies and implements improvement in ongoing support of the network, server, and communications infrastructure to ensure high performance of the IT department.
- Responsible for Documentation, Left Shift of Operations, Automation & Other optimization / productivity lever
- Helps in implementing business continuity and disaster recovery within the IT department as well as the recommendation and implementation of new investments within the technology infrastructure.
- Own and drive financials of the account
Skills Required-
IT Infra / SD / Apps First Level Support & Management
- Good understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)
- Good knowledge & experience in IT infra, L1 & Monitoring
- Strong Leadership/ Team Building/ Decision Making attribute with excellent communication skills.
- SLA & Stakeholder Management
- Good ITIL Process knowledge
- Understanding of Cloud concepts
- Proficient in ITSM tools functionality like Service Now etc
- Ability to lead 25+ members team
Educational/professional qualification required
- 12+ years of progressively increasing leadership responsibility in IT Operations and services areas that include delivery of cloud services
- Expertise in industry-wide best practices for data security, cloud-computing, and information system management
- Demonstrated ability to coach and develop talent within IT
- Engineering or 12+4 equivalent Graduate Degree
- ITIL Certification
- Cloud Practitioner / Associate Certification
Soft skills/competencies
- Must have good written and verbal communication skills.
- Good Presentation Skills
- Strong conceptual and analytical skills
- Ability of adapt any new technical environment with minimal knowledge transfer efforts
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Operations ManagementEmployement Type: Full timeContact Details:
Company: IncedoLocation(s): Noida, Gurugram
Keyskills: Servicenow Service Delivery Management IT Service Delivery Management IT Infrastructure Support L1 Support Aws Cloud Azure Cloud L3 Support ITSM ITIL Gcp Cloud L2 Support
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Incedo
Incedo Inc (formerly a part of the $4Bn Indiabulls Group) is a technology solutions and services provider headquartered in the Bay Area, USA with workforce across North America, South Africa and India (Gurgaon, Bangalore). We specialize in Data & Analytics and Product Engineering Services, with ...
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