Walk-in || Mphasis Wants You! Ito - Tech-servicedesk - Walk-in Drive I...
- Mphasis
- 0 - 4 years
- Bengaluru
- 9 hours ago
- Email to a friend
- Report this job
Job Description
**Mphasis Walk-in Drive for Technical- Service Desk !**
Date: 21-Apr-26
Timings: 11:30am to 1:00pm
Address: 4th Floor, Bagmane World Technology Center, WTC4, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore 560048.
Years of experience needed 0 to 12 months
Candidate should mandatorily have Passport.
Job Description
Job Summary
- Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLAs
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Technical Skills:
- Effective Business Communication
- Strong time management
- Communication in neutral or American accent over phone and grammar skills
- Analytical skills
- Ability to follow process and procedures. Escalate unknown issues or questions without delay
- Prompt response to telephone calls, email, and instant message requests for technical support
- Operating the computer, OS and Knowledge base navigation
- Use of Ticketing tool
- Account Management / Password reset
- Active listening and probing skills
- Level 1 and 1.5 technical troubleshooting
- Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
- Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
- Proficient in MS Office 2013, 2016 and must have knowledge of O365
- Must have worked on Windows 7 and Windows 10 support for laptops and desktops
- Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
- Knowledge of Wyse thin and zero client support, set up and connectivity
- Supporting issues with Printer installations, HP Print and Scan via USB
- Cisco VPN client support
Immediate joiners preferred
Candidate should mandatorily have Passport.
Candidates are required to bring a hard copy of their resume. Please mention HR Bhavya name on it.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Walk-insContact Details:
Company: MphasisLocation(s): Bengaluru
Keyskills: Service Desk Ticketing IT Helpdesk L1 Support Servicenow IT Support Helpdesk Desktop Support IT Service Desk Remote Support Ticketing Tools Technical Helpdesk Technical Support
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in