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L1.5 eComm Support Engineer @ Softtek

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 L1.5 eComm Support Engineer

Job Description

  • Incident Management: Analize and respond to monitoring alerts, classify issues, and escalate them based on criticality.
  • First and Second level Support: Diagnose application issues and collaborate with development, operations and client vendors for resolution.Incident Logging and Tracking: Document incidents in ServiceNow, ensuring proper traceability and timely resolution.
  • Trend Analysis and Optimization: Identify recurring issues and propose improvements to enhance system stability and performance.Problem Management:
  • Work on RCAs and provide long term solutions.1 to 2 years of experience with AWS Level 2 incident monitoring and attention.L1.5 eComm Support Engineer

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Softtek
Location(s): Bengaluru

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Keyskills:   Trend analysis Problem management Incident management AWS Monitoring

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Softtek

About Softtek: Softtek is over 30 years old Mexico based Software Company with around 8000 employees. We have 39 offices in North America, Latin Europe and Asia with 10 Global Delivery Centers in the US, Mexico, China, Brazil, Argentina, Spain and India. We have around 300 customers in over 29 count...