International Voice Process Executive
- Cognizant
- 1 - 5 years
- Chennai
- 3 days ago
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Job Description
Dear Candidate
ONLY SHORTLISTED CANDIDATES WITH INTERVIEW INVITE WILL BE PERMITTED TO ATTEND THE INTERVIEW
We have Face to Face Interview on 18th April, 2026 (Saturday). Interested Candidates kindly share your updated resume to la**************n@co******t.com.
Experience: 1-4 yrs
Location: Chennai
Kindly fill the below FORM:
https://forms.office.com/Pages/ResponsePage.aspx?id=B8QI3rkZfUKf6O3yVDAMp8oR_bf4aDNPlC25kpTQcV9UOTdaT1JGTVBaR0U5VFk1WjJTV0wyQThBVC4u
- Serve as the first point of contact for customers seeking technical assistance at walkup support locations, over the phone, remote connection software, chat, and email
Flexible, able to multitask, and prioritize reported issues
Provide a high level of customer service to users seeking problem resolution
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in internal ticketing systems
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Understanding of end-user network troubleshooting tools and practices
Troubleshoot and resolve issues with company-issued Mac computers and mobile devices.
Image and deploy end-user computing equipment to users.
Install approved software on MAC computers based on approved tickets in the queue.
Requirements
Proven experience as a help desk technician or IT support technician
Good understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows
Ability to diagnose and resolve basic end-user technical issues
Proficiency in English, excellent task management, verbal, and written communication skills
Customer-oriented technical professional
Mac OS trouble shooting skills
Technical support professional with 1-3 years of experience in the IT technical support field focused on end-user support
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Chennai
Keyskills: Communication Skills IT Service Desk Voice Support International Voice Process
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