Associate Principal - System ManagementLocation- Bangalore
Experince- 12- 16yrs L2 / L3 application support for businesscritical applications Incident Problem and Service Request management ITIL based Root Cause Analysis RCA and permanent fix implementation Production support and application monitoring SLA SLO and KPI adherence Release deployment and postdeployment support Environment support Dev Test UAT Prod Batch job monitoring and failure resolution Application run and maintenance activities Log analysis and issue troubleshooting ServiceNow usage for ticketing and workflows Performance and availability monitoring Application runbook handbook maintenance SOP and knowledge article documentation Major incident and escalation handling Coordination with development and infra teams Support during application transition and KT ITIL Agile Waterfall and DevOps process adherence

Keyskills: RCA Application support Ticketing Production support Agile Log analysis Service request management Troubleshooting application monitoring
[NSE: LTIMindtree] is a global technology consulting and digital solutions LTIMindtree company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 75...