Immediate Requirement For International Voice @ Sutherland Global

Greetings for the Day..

We are hiring for international customer support voice process - only for experienced(Undergraduates also eligible).

1. Preferably 6 months - 1.6 Years more Customer Service
2. Provides excellent customer service to the customer by phone, email and chat to educate them on any concerns/disputes that they may have on the services offered to the customer.
3. Tone of Voice
Our Brand Personality:
a. Simple & conversational
b. Human & friendly
c. Positive, can do
d. Engaging yet pragmatic
e. Efficient & to the point
f. Understanding & empathetic
4. Provides accurate resolution regarding issues/concerns.
5. Must be willing to go the extra mile to resolve customer queries.
6. Should be able to transfer calls to the necessary groups as required by law.
7. Must abide by all regulatory compliance requirements as required by federal law in the US
8. Accurately documents all actions taken during each transaction with the customer as required
9. Must be willing to go on overtime due to service level requirements.
10. Must be willing to adhere to the shift schedule that is provided to them.
11. Should be able to participate in team meetings, refresher trainings, and other seminars/trainings and events (including but not limited to Voice of the Customer activities, focus groups, etc.) that will be provided by the program.
12. Must have basic computer operating knowledge and skills to navigate through various tools & systems
13. Must be receptive to coachings from Managers, Supervisors, Trainers, QA's, CA's, SME's and CCOD's
14. Addt'l - Should easily adapt to change based on process, service and/or product updates.