Processing nonvoice casework allocated via queues/work items. Following approved SOPs, checklists.
Maintaining clear, factual, auditready case notes. Escalating exceptions, breaches, or unclear cases to SMEs.
Working flexibly across processes based on volume and SME guidance.
Be a team player within both the Collections team and the broader, supporting the business as a whole to deliver growth and other targets, whilst adhering at all times to the overall compliance policy framework within the business.
Loan Servicing experience is must while Collections experience is good to have. UK experience is nice to have, within Motor/Asset Finance/Lending would be preferred. . Experience of working within a regulated, banking or financial services environment is desirable.
Preferred candidate profile :
Only candidate with prior loan servicing experinece will be processed.
Excellent verbal and written communication, resilience, empathy.
The ability to deliver an excellent customer service through different communication channels e.g. email, letters.