Walk-in Drive For Retail Banking - Consumer Lending On 25th April, Hyd
- Infosys BPM
- 1 - 2 years
- Hyderabad
- 4 hours ago
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Job Description
Greetings from Infosys BPM Ltd.,
Walkin Drive for Retail Banking - Consumer Lending. Please walk-in for the interview on 25th April 2026 in Hyderabad.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Process Specialist - 1Yr to 2Yrs experience:
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-243485
Interview details:
Interview Date: 25th April 2026
Interview Time: 9.30 AM to 12:30 PM IST
Interview Venue:
B2, Ground Floor, Infosys Limited, Opp ISB,
Gachibowli, Hyderabad 502032
Please find below Job Description for your reference:
Job Location: Hyderabad (5 Days Work from Office)
Qualification: Any Graduates - Full time Graduates
Experience: 1-2 Years
Notice Period: 15 days
Shift Timings: Night shifts
Job Level: 2A
Designation: Senior Process Executive
Credit Card Operations:
Role Summary:
Credit Card Operations professional with 1-2 years of experience supporting endtoend credit card operations. Proficient in accurately processing customer and operational requests across the credit card lifecycle, including transactions, billing, service requests, and dispute handling. Demonstrates strong adherence to banking policies, regulatory guidelines, and service level agreements, while maintaining high standards of quality, accuracy, and customer focus.
Communication & Stakeholder Management
- Demonstrates strong written and verbal communication skills for effective interaction with customers, cross functional teams, and leadership stakeholders.
- Capable of handling escalations professionally and providing clear, customer focused resolutions.
- Guides junior team members in professional communication and customer handling best practices.
Advanced Banking & Card Domain Expertise
- Solid understanding of core banking processes with hands on experience in credit card operations such as card issuance, activation, transaction handling, chargeback initiation, billing cycles, and dispute management.
- Ability to interpret and apply card network guidelines, operational policies, and compliance requirements.
Analytical & Problem-Solving Skills
- Strong ability to analyze moderate to complex credit cardrelated issues, including transaction discrepancies, billing disputes, limit variations, and service-related escalations.
- Uses data, SOPs, and system insights to identify root causes and recommend corrective actions.
- Supports continuous improvement by identifying recurring issues and suggesting process enhancements.
Process & Task Management
- Manages end to end execution of card operations activities such as activation, blocking/unblocking, limit adjustments, KYC checks, and customer service requests.
- Ensures accuracy and compliance in processing customer requests, maintaining high operational discipline.
- Mentors junior associates and oversees task distribution when required.
- SLA, Quality & Compliance Adherence
- Consistently meets or exceeds SLA metrics, including resolution time, accuracy, and customer satisfaction.
- Ensures adherence to quality standards, regulatory requirements, and audit expectations.
- Proactively monitors process gaps and collaborates with teams to implement corrective actions.
Training, Learning & Adaptability
- Quickly adapts to new processes, platforms, and compliance changes.
- Acts as a subject matter expert (SME) to support training, knowledge sharing, and process documentation.
- Demonstrates a positive mindset toward continuous learning and upskilling.
Default Quality Control - Call Monitoring & Process Reviews:
Role Overview:
The Senior Process Executive Default Quality Control plays a critical role in supporting US client operations by independently reviewing and evaluating recorded customer interactions across Defaultserviced portfolios. The position is responsible for conducting ongoing random call monitoring to ensure compliance with US regulatory requirements as well as call quality and client experience by applying standardized quality scorecards through enterprise call monitoring platforms.
Key Responsibilities
- Review inbound and outbound Default customer calls in accordance with clientapproved sampling plans
- Evaluate interactions using standardized quality scorecards and regulatorydriven evaluation criteria
- Validate compliance with call scripts, mandatory disclosures, Fair Debt Collection Practices Act(FDCPA)aligned practices, and service level expectations
- Accurately document call scores, observations, and insights in clientapproved QA and case management systems
- Identify quality trends, coaching opportunities, and potential compliance or reputational risks
- Deliver objective, actionable feedback to teammates, Supervisors, or client stakeholders as per governance models
- Consistently meet SLA, productivity, accuracy, and quality benchmarks defined by the client
Process Reviews & Compliance Support
- Assess adherence to client policies, operating procedures, and regulatory control requirements
- Validate system updates, case documentation, and workflow accuracy across client applications
- Highlight process gaps, control weaknesses, and improvement opportunities to internal managers and client counterparts
Competencies & Skills
- Strong analytical and listening skills with the ability to interpret nuanced customer interactions
- Solid understanding of US Default Servicing, collections compliance, and contact center quality frameworks
- Experience working in clientfacing or deliveryoriented environments with high accountability
- Ability to articulate quality findings clearly and professionally to USbased stakeholders
- Strong written communication and documentation capabilities
- High level of professionalism, integrity, and data confidentiality awareness
Systems & Controls
- Accurately update and maintain call evaluations, case notes, and process documentation in enterprise and client systems (e.g., Workday and QA platforms)
- Ensure adherence to client compliance standards, internal quality controls, and turnaround timelines
- Maintain strict confidentiality and data privacy in line with US regulatory expectations
Experience Requirements
- 1-2 years of experience in US Call Monitoring, Quality Assurance, Contact Center Operations, or US Default Servicing
- Prior experience supporting US clients, onsite delivery, or regulatorydriven environments is strongly preferred
- Entrylevel candidates with strong communication skills and relevant domain exposure may be considered for junior alignment roles
Fitment Guidance:
Preferred Profiles:
US Call Quality / QA Analysts
Default Servicing (Collections, Loss Mitigation, Bankruptcy, Recovery and Remarketing)
ClientFacing Contact Center Quality or Compliance Roles
NonPreferred Profiles:
Finance & Accounting (AR/AP)
Claims Processing or Generic Insurance Operations
Fraudonly or Accountingfocused roles
Home Equity Line of Credit (HELOC) & Account Support Services
Role Overview
The Senior Process Executive will support US Home Equity Line of Credit (HELOC) operations, handling endtoend HELOC processing and closing activities, along with insurance review, disbursements, and Account Support Services for Small Business Banking. The role requires strong knowledge of HELOC workflows, document review, and secured lending concepts.
Key Responsibilities:
Home Equity Line of Credit (HELOC) EndtoEnd Processing
- Support endtoend HELOC origination and servicing workflows.
- Perform detailed Title Review, including lien position, vesting, encumbrances, and title exceptions.
- Conduct Appraisal Review to validate completeness, accuracy, and compliance with lending guidelines.
- Perform Flood Insurance Review to validate flood determination, coverage, and regulatory compliance.
- Perform Hazard Insurance Review to ensure adequate property coverage for secured lending
(property insurance validation for lending eligibility only; no claims, billing, or premium accounting). - Support preclosing activities and assist in preparing the HELOC closing package, including required legal and disclosure documents.
- Perform Disbursement Review to confirm all funding conditions are satisfied prior to release of loan proceeds.
Account Support Services Small Business Ops (Servicing)
- Support small business account servicing activities including data validation, account maintenance, and service requests.
- Ensure timely and accurate processing as per defined SLAs.
Systems & Controls
- Update and maintain required case and process information in management systems (Workday).
- Adhere to quality, compliance, and turnaround time requirements.
Experience Required
- 1 to 2 years of experience in US HELOC / Mortgage / Secured Lending Operations.
- Mandatory handson exposure to HELOC processing and closing activities.
Fitment Guidance
HELOC / Mortgage / Secured Lending profiles
F&A, AR/AP, claims, Fraud, generic insurance, or accounting profiles
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team.
Job Classification
Industry: BPM / BPOFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Banking Operations - OtherEmployement Type: Walk-insContact Details:
Company: Infosys BPMLocation(s): Hyderabad
Keyskills: Payment Operations Account Support Consumer Lending Home Equity Credit Card Operations
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