Walk-in Drive For Retail Banking - Consumer Lending On 25th April, Hyd
- Infosys BPM
- 2 - 4 years
- Hyderabad
- 19 hours ago
- Email to a friend
- Report this job
Job Description
Greetings from Infosys BPM Ltd.,
Walkin Drive for Retail Banking - Consumer Lending. Please walk-in for the interview on 25th April 2026 in Hyderabad.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Process Specialist - 2Yr to 4Yrs experience:
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-243486
Interview details:
Interview Date: 25th April 2026
Interview Time: 9.30 AM to 12:30 PM IST
Interview Venue:
B2, Ground Floor, Infosys Limited, Opp ISB,
Gachibowli, Hyderabad 502032
Please find below Job Description for your reference:
Job Location: Hyderabad (5 Days Work from Office)
Qualification: Any Graduates - Full time Graduates
Experience:2 - 4 Years
Notice Period: 15 days
Shift Timings: Night shifts
Job Level: 3A
Designation: Process Specialist
Credit Card Operations:
Experience Required:
Credit Card Operations professional with 2-4 years of experience managing endtoend card operations, including card processing, transaction support, and dispute handling. Demonstrates strong expertise in meeting SLAs, ensuring process accuracy, and maintaining compliance across all workflows. Experienced in supporting daily operations through effective coordination, issue resolution, and quality control. In a lead capacity, provides guidance to team members, performs work allocation, monitors productivity and SLA performance, assists with escalations and exception handling, supports process improvements, and ensures adherence to banking policies and regulatory standards to deliver smooth and efficient operations
Role Overview:
The team is responsible for delivering endtoend credit card operations support for the banks onshore and offshore operations. This includes supporting the complete credit card lifecycle, handling customer and operational requests related to cards, transactions, billing cycle, and disputes, while ensuring activities aligning with banking policies, regulatory requirements, and service level agreements.
SME Credit Card Operations | Key Responsibilities
- Provide subject matter expertise for endtoend credit card operations, covering card lifecycle, transactions, billing, disputes, and operational support.
- Oversee and support credit card lifecycle activities such as card issuance, activation, blocking/unblocking, replacements, reissuance, and closure.
- Act as an escalation point for complex customer and operational issues, including transaction discrepancies, payment failures, declined transactions, and billing disputes.
- Support dispute and chargeback processing, ensuring accurate documentation, validation, and adherence to defined timelines.
- Ensure accurate processing of transactions in card processing and core banking systems.
Service Delivery & SLA Management
- Monitor daily workloads to ensure SLA, TAT, and quality targets are consistently met.
- Review work completed by junior team members to ensure accuracy and compliance.
- Track and report operational metrics, exceptions, and trends to management.
Process Governance & Improvement
- Ensure strict adherence to standard operating procedures (SOPs) for all credit card processes.
- Identify process gaps, recurring issues, and inefficiencies; recommend and support process improvements.
- Support knowledge documentation, updates, and process training for team members.
- Actively contributes to automation and system enhancement discussions related to credit card operations.
Risk Management & Compliance
- Monitor operational activities for potential risks, errors, or deviations.
- Support internal and external audits by providing documentation, explanations, and data.
- Ensure adherence to quality, risk, and control frameworks.
Stakeholder & Team Collaboration
- Provide operational input for system changes, policy updates, and new product launches.
- Support onboarding and mentoring of new joiners and junior staff.
- Communicate effectively with onshore and offshore stakeholders.
Skills & Qualifications
- 2+ years of experience in Credit Card Operations, Banking Operations.
- Strong handson knowledge of credit card lifecycle, transactions, billing, and disputes.
- Good understanding of card network rules, SLAs, and compliance requirements.
- Strong analytical, problemsolving, and decisionmaking skills.
- Excellent verbal and written communication skills.
- Ability to handle multiple priorities and manage escalations effectively.
Default Quality Control Call Monitoring & Process Reviews:
Key Responsibilities:
Quality Oversight & Supervision
- Supervise daytoday quality monitoring and process review activities for the Default QC team
- Handle complex, escalated, or disputed call evaluations requiring indepth analysis
- Ensure consistent and accurate application of QA guidelines, scorecards, and evaluation frameworks across the team
- Act as firstlevel escalation point for SLA breaches, quality variances, and process deviations
- Perform periodic evaluator accuracy checks and internal quality audits
Coaching, Feedback & People Development
- Review quality outputs of JL2A / QA associates and provide structured coaching and corrective feedback
- Guide associates on regulatory compliance, evaluation consistency, and documentation standards
- Identify individual and teamlevel skill gaps and recommend targeted coaching or training interventions
- Foster a strong quality culture with focus on ownership, accuracy, and continuous improvement
Analytics, Calibration & Continuous Improvement
- Conduct root cause analysis on quality failures, compliance gaps, and recurring trends
- Analyze quality data to identify systemic issues and improvement opportunities
- Participate in and lead calibration sessions with Operations, Training, and Client stakeholders
- Partner with Team Leaders and Managers to meet overall quality, compliance, and customer experience targets
Competencies & Skills
- Strong domain expertise in US Call Quality, Compliance Monitoring, and Default Servicing
- Proven supervisory or lead experience in QA / QC environments
- Strong analytical and problemsolving skills with ability to translate insights into action
- Coachingoriented leadership style with stakeholder collaboration mindset
- Excellent verbal and written communication skills
- Ability to manage multiple priorities and deliver under defined SLAs
Experience Requirements
- 2 to 4 years of experience in US Call Monitoring, Quality Assurance, Contact Center Operations, or Default Servicing
- Exposure to regulatorydriven environments and audit support strongly desirable
Educational Qualifications
- Graduate degree in any discipline
- Background in Banking, Finance, or Commerce preferred
Behavioral Expectations
- Strong analytical thinking and structured problemsolving approach
- Mentoring mindset with ownership of team delivery and quality outcomes
- High level of professionalism, integrity, and attention to detail
- Ability to influence without authority and collaborate across functions
Home Equity Line of Credit (HELOC) & Account Support Services:
Key Responsibilities
- Handle complex and exceptiondriven HELOC cases across the lifecycle.
- Act as SME for:
- Title review discrepancies and curative requirements
- Appraisal exceptions and escalations
- Flood and hazard insurance issues impacting HELOC eligibility
- Closing package readiness and documentation gaps
- Disbursement and funding condition validations
- Support resolution of clarifications and client escalations.
Account Support Services Small Business Ops
- Handle servicing escalations and complex service requests.
- Ensure accuracy and timely resolution of small business servicing activities.
Quality, Escalation & Process Support
- Act as firstlevel escalation for SLA, quality, and process deviations.
- Perform quality reviews and provide coaching feedback to JL2A associates.
- Support SOP updates, training inputs, and knowledge transitions.
Experience Required
- 2 to 4 years of experience in US HELOC / Mortgage / Secured Lending Operations.
- Strong handson experience with HELOC processing and closing workflows.
Educational Qualification
- Graduate in any discipline.
- Banking / Finance / Commerce background preferred.
Behavioral Expectations
- Strong analytical and problemsolving ability
- Mentoring mindset and ownership of delivery outcomes
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team.
Job Classification
Industry: BPM / BPOFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Banking Operations - OtherEmployement Type: Walk-insContact Details:
Company: Infosys BPMLocation(s): Hyderabad
Keyskills: Payment Operations Account Support Consumer Lending Credit Cards Home Equity
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in