Walk-in || Infosys Hiring For Retail Banking (Walk-in drive at Hyderab...)
- Infosys BPM
- 4 - 8 years
- Hyderabad
- 19 hours ago
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Job Description
Job description
Greetings from Infosys BPM Ltd.,
We are hiring candidates for Retail Banking.
Please walk-in for interview on 25th & 27th Apr 2026 at Hyderabad.
Note:
Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Team Lead - 4Yr to 8Yrs experience:
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-
EXTERNAL-243487
Interview details:
Interview Date: 25th April 2026 & 27th April 2026
Interview Time: 9.30 AM to 12:30 AM IST
Hyderabad Venue:
B2, Ground Floor, Infosys Limited, Opp ISB,
Gachibowli, Hyderabad 502032
Please find below Job Description for your reference:
Job Location: Gachibowli
Qualification: BA / BCom / BSc / BBA or equivalent
Experience: 4-8 Years
Notice Period: 0-15 days
Shift Timings: Night / Rotational shifts
Job Level: 4B
Designation: Team Lead
Role overview:
Credit Card Operations Lead with 67 years of experience managing endtoend credit card operations, encompassing both monetary and nonmonetary processes. Demonstrates strong leadership in overseeing daily production, ensuring consistent SLA adherence, and driving process excellence across multiple workflows. Proven ability to lead and supervise teams, manage highpriority escalations, and ensure compliance with banking policies, regulatory guidelines, and internal control frameworks. Experienced in stakeholder coordination, risk and exception management, performance monitoring, and implementing operational improvements to deliver stable, accurate, and highquality service outcomes
Job Responsibilities:
Key Responsibilities
Role Summary:
To lead and manage the Credit Card Operations team. This role ensures operational excellence, regulatory compliance, and customer satisfaction while driving resource optimization and talent development within the team.
Key Responsibilities
- Manage and oversee credit card operations, including card lifecycle activities, transaction processing, billing, disputes, and service requests across credit card platforms, ensuring all actions align with bank policies, customer approvals, and audit requirements.
- Ensure SLAs are met for all credit card operational requests, customer service activities, and transaction processing timelines.
Audits & Compliance
- Prepare teamlevel and processlevel documentation required for selfassessments and compliance reviews.
- Ensure delivery predictability and adherence to internal policies, regulatory guidelines, and external audit requirements related to credit card operations.
Customer Satisfaction (CSAT)
- Implement improvement plans to enhance customer experience and satisfaction across credit card operational processes.
- Resolve escalations from process owners, business stakeholders, and customer service teams to maintain strong customer relationships.
Governance & Process Compliance
- Participate in governance activities and adhere to credit card operational governance models and control frameworks.
- Monitor process compliance and update SOPs as part of the quality and governance plan.
Operations Management
- Identify training needs and ensure implementation to support technical, operational, and behavioral competency development.
- Plan and deploy resources (people, infrastructure, and technology) to meet operational demand, budget, and pricing assumptions.
- Conduct daily huddles and weekly SLA reviews to ensure delivery predictability and operational stability.
Talent Management
- Drive career development, performance management, and succession planning for direct reports.
- Ensure sustainable employee engagement, motivation, and skill development within the team.
Transition Coordination
- Coordinate process training and certification for team members during transitions, migrations, or new process implementations.
- Participate in process definition and documentation activities during transitions.
Required Skills & Qualifications
Experience:
- Minimum 6 years of experience in Credit Card Operations within banking or financial services, including card lifecycle management, transactions, billing, disputes, and operational governance.
Skills:
- Strong knowledge of credit card operations, banking regulations, compliance, and governance frameworks.
- Excellent leadership, people management, and resource planning skills.
- Proven ability to manage audits, quality assurance, and SLA compliance.
- Strong communication, stakeholder management, and customer relationship skills.
Flexibility & Work Environment
- Ability to work in rotational shifts as per business needs.
Open to working from the Hyderabad office and supporting extended hours during peak volumes or migrations
Note: Mandatory to carry - Smartphone and Headset for Assessment,
ID proof Hardcopy.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team
Job Classification
Industry: BPM / BPOFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Banking Operations - OtherEmployement Type: Walk-insContact Details:
Company: Infosys BPMLocation(s): Hyderabad
Keyskills: Credit Card Operations Credit Card Disputes Credit card Card Operations Dispute Management
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