ISP KAM
- Airtel
- 4 - 9 years
- Mumbai
- 3 days ago
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Job Description
Role & responsibilities
An Account Manager in ISP sales is responsible for maintaining long-term client relationships, driving revenue growth, ensuring customer satisfaction and responsible for entire LCM of the Customers
Key Responsibilities
1. Account Management
- Manage a portfolio of ISP customers
- Act as the primary point of contact for all client needs
- Build strong, trust-based relationships with key stakeholders
2. Revenue Growth & Sales
- Identify upselling and cross-selling opportunities
- Meet or exceed sales targets and revenue quotas
- Develop and execute account growth strategies
3. Client Engagement
- Conduct regular business reviews and meetings
- Understand client goals and align solutions accordingly
- Ensure high customer satisfaction and retention
4. Solution Selling
- Work closely with internal teams (product, support, network & finance team )
- Present tailored solutions to solve client business problems
- Prepare proposals, negotiate contracts, and close deals
5. Market & Account Insights
- Analyze industry trends and competitor activity
- Provide feedback to improve products/services
- Maintain CRM data and sales reports
Required Skills
- Strong B2B sales and negotiation skills
- Excellent communication and presentation abilities
- Strategic thinking and problem solving
- Relationship building and stakeholder management
- Familiarity with CRM tools ( like Salesforce )
- Understanding of complete sales cycles ( long, complex deals)
Qualifications
- Bachelors degree (Business, Marketing, or related field)
- 38+ years experience in ISP sales or account management
- Experience handling large accounts or key clients
KPIs / Success Metrics
- Revenue growth from assigned accounts
- Client retention rate
- Customer satisfaction
- Deal size and sales cycle efficiency
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Hardware & NetworksRole Category: TelecomRole: Telecom - OtherEmployement Type: Full timeContact Details:
Company: AirtelLocation(s): Mumbai
Keyskills: Core Data ISP sales ISP Sip Trunking Crm Tool Revenue Growth Telecom Sales Key Account Management ILL Telecommunication Internet Sales P2P Presentation Skills Fixed Line Business Development Solution Selling Enterprise Sales Leased Line Stakeholder Management
Airtel
Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...
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