HR, Recruiter & Client Success Specialist
- Leading Client
- 1 - 4 years
- Kolkata
- 18 days ago
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Job Description
Role Summary
We are hiring a proactive, detail-oriented HR, Recruiter & Client Success Specialist to manage recruitment, onboarding/offboarding, timesheets, payroll coordination, and client relationships. This role serves as the bridge between internal team members and external client accounts-ensuring smooth communication, accountability, and escalations handling. You will also be the go-to person for timesheet tracking, payroll updates, and first-line support for clients and resources.
Key Responsibilities
- End-to-end recruitment: sourcing, screening, scheduling, follow-up
- Manage employee onboarding/offboarding processes and documentation
- Track daily timesheets, leaves, and working hours across the team
- Coordinate with accounts for monthly payroll processing
- Serve as the primary relationship manager for client communication
- Resolve and escalate any client concerns or delivery risks
- Maintain HR records, offer letters, contracts, and compliance files
- Ensure disciplinary protocols and policy adherence in line with company guidelines
- Be comfortable with direct, respectful discussions with employees and contractors to uphold work standards
- Guide and support team members with a mix of accountability and empathy
- Conduct employee engagement and appreciation events to make Infotech Launch a great place to work
Technical & Process Skills:
- Familiar with job boards (LinkedIn, Naukri, Indeed) and applicant tracking tools
- Google Sheets, Excel, JotForm or HRIS systems
- Slack, Gmail, Zoom, and calendar scheduling tools
- Comfortable managing multiple timelines and priorities
- Documentation and email drafting with attention to tone & clarity.
- supporting and participating in deal discussions and negotiations.
Soft Skills:
- Strong interpersonal and follow-up skills
- Excellent communicator in English (written + verbal)
- Highly organized and time-conscious
- Empathetic but assertive when needed
- Problem-solving mindset and comfort with escalation handling
Experience:
Minimum: 2 years
Preferred: 34 years in HR, Recruitment, or Client Success
Employment Type:
Full-time | Remote-first with overlap for team and client interaction (IST & partial U.S. hours)
Compensation & Growth Path:
- Salary Range: 10,000 20,000/month (based on experience and initial performance)
- Fast-track growth with up to 2 performance-based revisions within the first month for high performers
- Compensation open for negotiation for exceptional candidates
Growth Track:
- Promotion track toward Client Success Manager / HR Lead
- Performance-based bonuses on team retention & account satisfaction
Location:
Kolkata (Remote). Full working hours must be on webcam, and frequent status updates are required to ensure compliance with company policies.
Soft Skills:
- Strong ownership mindset
- Creative problem-solving ability
- Fast execution and adaptability
- Clear communication
Experience
Minimum: 1-2 years
Preferred: 2-4 years
Employment Type
Full-time | Remote-first | Follow Camera On policy
Compensation & Growth Path
- Trial Period (1-2 weeks): Structured onboarding with real project exposure
- Performance-based growth aligned with delivery and ownership
Growth Track:
- Module Owner Tech Lead
- Exposure to global AI SaaS product development
- Long-term leadership opportunities
Contact info:
Phone/WhatsApp: +91 82699 50657 (Ayush Tamboli) - Hiring Coordinator
Only WhatsApp:+91 92430 42203
No. of Vacancies : - 3--5
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Leading ClientLocation(s): Kolkata
Keyskills: Employee Development Customer Management Client Satisfaction Customer Relationship Employee Management ai Hiring Retention Communication And Interpersonal Skills Training marketing English leadership Client Servicing Account Management onboarding Client Operations
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