Walk-in || Mega drive For PE and SPE -Voice
- Cognizant
- 0 - 4 years
- Hyderabad
- 2 days ago
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Job Description
About Cognizant:
Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 75 development and delivery centers worldwide and approximately 336,300 employees as of March 2025.Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com.
Job Summary:
We are currently seeking meticulous Process Executives and Senior Process Executives to contribute to our Generative AI initiatives. The successful candidates will be responsible for conducting rigorous Evaluations to verify the accuracy, completeness, and contextual relevance of AI-generated content pertaining to Business Points of Interest. This role is instrumental in maintaining the delivery of High-Quality Data Inputs for the project.
Key Responsibilities:
Comprehensive Web Research: Conduct exhaustive research utilizing authorized resources and external digital platforms to validate business information, including hours of operation and geographical precision
Data Annotation: Perform high-fidelity data annotation by adhering to rigorous protocols to ensure that automated system outputs maintain contextual relevance and factual integrity
Compliance and Policy Implementation: Utilize advanced interpretative skills to analyze complex regulatory frameworks and promptly integrate procedural updates or technical nuances
Performance Standards: Consistently achieve established daily productivity and accuracy benchmarks while ensuring uniform application of moderation policies
Linguistic Mastery: Nuance detection with context to grammar and culture along with skills for documentation
Cognitive and Analytical Prowess: Meticulous with attention to detail and the ability to identify patterns
Core Competencies & Skills:
Research & Navigation: Exceptional ability to navigate websites to validate information; familiar with verifying digital data against physical location realities.
Interpretation & Comprehension: Strong capability to comprehend summaries, understand user intent, and interpret complex data guidelines.
Analytical Thinking & Decision Making: Ability to make sound decisions on ambiguous cases and categorize claims accurately.
Flexibility: Ability to switch between different evaluation types and grasp process nuances quickly.
Adaptive Learning: The operator should have the ability to work in a dynamic environment with rapid tool assimilation.
Operational Requirements:
Work Environment: Must be comfortable working in a 24x5 environment and working from the office.
Content Sensitivity: Must be comfortable handling explicit and extremely sensitive content if required.
Candidate Qualifications & Experience:
Education: Bachelor's/Master's degree in English, Journalism, Mass Communications,Any graduate
Total Experience: 1224 months of relevant experience in content moderation or data processing
Desirable Experience: Minimum 0 to 4 year of hands-on experience specifically in International voice customer service
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: International Voice Process Inbound Voice Process Inbound Customer Service Bpo Voice International Voice Us Voice Process
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