Job Description
Application Support Engineer Senior
Requirements:
Must have:
Senior experience in application support for cloud native, microservices based applications
Strong background in C# and .NET Framework 3.5 and above, .NET Core
Experience supporting Java based backend services
Experience with containerized environments, Docker, Kubernetes
Strong knowledge of AWS microservices architectures
Experience with cloud integration and data services, AppSync, DocumentDB
Experience supporting Sitecore platforms, including Sitecore XM Cloud
Experience supporting frontend deployments on Vercel
Working knowledge of AngularJS for frontend issue analysis and collaboration
Experience performing end to end troubleshooting across frontend, backend, and infrastructure
Experience monitoring distributed systems and analyzing application performance
Ability to validate deployments and ensure post release stability
Experience working in 24x7 production support environments
Strong analytical, problem solving, and communication skills
Responsibilities:
Provide 24x7 production support for business critical applications
Resolve incidents and perform root cause analysis across frontend, backend, and infrastructure
Fulfill service requests and provide application configuration support
Monitor application health and performance in distributed, cloud native systems
Validate deployments and perform post release stability checks
Execute proactive health checks to prevent outages and performance degradation
Troubleshoot APIs, microservices, and cloud integrations
Support Sitecore XM Cloud applications and related services
Support frontend hosting and deployment issues on Vercel
Analyze logs, metrics, and system behavior to identify issues
Collaborate with development, platform, and infrastructure teams during incidents
Maintain operational documentation, runbooks, and knowledge articles
Propose and implement improvements and minor application enhancements
Contribute to continuous improvement of support processes and service reliability
Required Languages
Advanced English 80-95%
Location
Mexico/Bogot and surroundings (Hybrid), Rest of Colombia (Remote)
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time
Contact Details:
Company: Softtek
Location(s): Bengaluru
Keyskills:
Application support
Backend
sitecore
Cloud Applications
Production support
Analytical
Troubleshooting
Distribution system
Operations
Monitoring
Application Support Engineer Senior
