L2 Application Reliability Operations (ARO) Engineer
- TechnoGen
- 3 - 8 years
- Hyderabad
- 17 hours ago
- Email to a friend
- Report this job
Job Description
Only Immediate Joiners / Ready to come F2F this weekend ( 18-Apr-26 - Saturday)/ Must be in Hyderabad
Mandatory Key Skills : L2 Application Support, Batch monitoring, Autosys, JVM, Scripting
Role Summary
The L2 ARO Engineer provides advanced application support, focusing on Java and .Net based troubleshooting, incident resolution, RCA, change support, and reliability improvements. The role serves as the primary escalation point for L1, partnering with development, infrastructure, and middleware teams to ensure availability, performance, and operational excellence.
Key Responsibilities
Incident & Problem Management
- Own endtoend resolution of incidents escalated from L1.
- Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
- Actively participate in or lead Major Incident (MI) bridges.
- Perform RCA and implement permanent fixes.
- Identify recurring issues, trends, and preventive actions.
Change, Release & Operational Readiness
- Review and support production changes related to applications/middleware.
- Perform postchange validation and production checkouts.
- Highlight risks related to Java versions, certificates, dependencies, and configurations.
- Ensure applications meet availability, performance, and resilience targets.
Monitoring, Automation & Maintenance
- Monitor application health, performance metrics, and system behavior.
- Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.
- Improve monitoring dashboards, alerts, and observability coverage.
- Maintain and update runbooks, SOPs, and KB articles.
Collaboration & Stakeholder Communication
- Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.
- Serve as the primary operational contact for assigned applications.
- Provide clear technical updates during incidents and changes.
Skills & Qualifications
Technical Skills
- Strong Java and .Net fundamentals and troubleshooting.
- Strong Unix/Linux and networking skills.
- Scripting (Shell/Python/PowerShell) development & optimization.
- Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
- Solid understanding of ITSM processes (Incident, Problem, Change).
- Experience in RCA, DR validation, and resilience operations.
Soft Skills
- Strong analytical and problem-solving capabilities.
- Ownership mindset and ability to handle high pressure issues.
- Clear communication with stakeholders at all levels.
Experience & Education
- 3 to 8 years in application support, production operations, or ARO.
- Bachelors degree in engineering, Computer Science, or equivalent.
Working Conditions
- Rotational shifts including nights/weekends/holidays.
- Fast-paced environment with multiple priorities.
Benefits Provided:
- Shift Allowance
- Cab Facility
- Hybrid Working
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: TechnoGenLocation(s): Hyderabad
Keyskills: Ticketing Tools Java Application Support AutoSys Batch Monitoring Scripting
Similar positions
TechnoGen
TechnoGen India is a technology agnostic Talent & IT Solutions company with 2 offices in India (Hyderabad and Khammam) and global headquarters in Chantilly, VA, USA. We are SEI CMMI L3, ISO and Great to place to work certified company. Founded in 2003, has been serving dozens of global F100 cl...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in