Area Manager, Amazon Now
- Amazon
- 2 - 7 years
- Mumbai
- 6 days ago
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Job Description
Amazon is seeking an Area Manager to lead operations across Quick Commerce Hubs (Dry Grocery and Perishable). The Area Manager will consistently focus on four core pillars of safety, quality, customer experience and productivity. This role owns end-to-end responsibility for hub operations, including budgets, people development, third-party logistics (3PL) management and operational performance. The Area Manager ensures 3PL partner meets defined operational SLAs across inbound, outbound, ICQA, and FC Dock functions. Additional responsibilities include leading and developing a team of third-party Area Managers and Team Leads, coaching and mentoring leaders to achieve performance objectives, fostering positive employee relations and building leadership bench strength within the hub. The Area Manager plans staffing and work schedules, leads quality and process improvement initiatives, and drives change programs to ensure the hub meets business targets. The role sets clear expectations for 3PL partners, tracks performance, provides feedback, and holds partners accountable for results. This position also ensures best practices are proactively identified and shared across departments, shifts, and the broader network. The Area Manager works closely with cross-functional 3PL support teams including HR, Finance, Facilities, Security & Loss Prevention, IT and Operations leadership, to secure resources, deliver projects, and support broader operational initiatives. The role requires the ability to effectively resolve operational and people-related issues impacting assigned functional areas. This role will be based in Chennai outskirts only. Key job responsibilitiesThis role owns end-to-end responsibility for hub operations, including budgets, people development, third-party logistics (3PL) management and operational performance. The Area Manager ensures that 3PL partner meets defined operational SLAs across inbound, outbound, ICQA, and FC Dock functions. Additional responsibilities include leading and developing a team of third-party Area Managers and Team Leads, coaching and mentoring leaders to achieve performance objectives, fostering positive employee relations, and building leadership bench strength within the hub.
The Area Manager plans staffing and work schedules, leads quality and process improvement initiatives, and drives change programs to ensure the hub meets business targets. The role sets clear expectations for 3PL partners, tracks performance, provides feedback, and holds partners accountable for results. This position also ensures best practices are proactively identified and shared across departments, shifts, and the broader network. The Area Manager works closely with cross-functional 3PL support teams including HR, Finance, Facilities, Security & Loss Prevention, IT and Operations leadership, to secure resources, deliver projects, and support broader operational initiatives.
The role requires the ability to effectively resolve operational and people-related issues impacting assigned functional areas. - 2+ years of employee and performance management experience
- Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts - 2+ years of performance metrics, process improvement or lean techniques experience
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Mumbai+ View Contact
Keyskills: Third party logistics Outbound Digital media Loss prevention People development Performance management Staffing Process improvement Operations leadership Operations
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