Hiring For Graduate | Banking process | Active listening @ Tech Mahindra

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Hiring For Graduate | Banking process | Active listening

Tech Mahindra
0 - 3 years
Mumbai
5 days ago
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Job Description

Urgent openings For Voice process- 5 Days working- Chandivali/ Airoli- 17k to 19k in hand Salary

Job description

We are hiring for voice process(Banking/ Healthcare industry).

Designation: Associate Customer Support

Shift Timing: Girls: 7AM - 8PM (any 10hrs) Boys: 8 AM-11PM (Any 10hrs)

5 days working & 2 rotational week-off

Qualification: Graduate / Postgraduate

Experience: HSC + Minimum 6 Months of relevant experience in the BPO industry

Skills Required:

Good verbal and written communication skills in English and Hindi

Good typing speed with accuracy

Strong interpersonal and customer handling skills

Ability to manage queries and resolve issues effectively

Roles & Responsibilities:

Resolve banking-related issues and queries over calls

Manage customer calls with a focus on exceptional service and timely query resolution

Actively respond to customer needs, concerns, and feedback appropriately

Accurately document customer interactions and update records in the system

Interested can call or MSG ON THIS NUMBER- 8689948***(Priyanka HR)

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Onboarding - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Mumbai

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Keyskills: BPO Customer Service Telecalling Calling Calls Inbound Calls Customer Care Inbound Voice

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₹ 1.5-2 Lacs P.A

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Your name (*)

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborat...

Hiring For Graduate | Banking process | Active listening @ Tech Mahindra

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