Customer Service (Fraud) @ TP

Job Description

Customer Support Executive Fraud & Disputes Company: Lloyds Banking Group

Location: TIPCO Plaza, Malad, Mumbai

Shift: 24/7 Rotational Shifts

Notice Period : Immediate Joiners

Role Overview
We are looking for a detail-oriented Customer Support Executive to handle fraud and dispute-related queries for debit and credit cards via chat support. The role involves assisting customers with unauthorized transactions and ensuring quick resolution.

Key Responsibilities
Handle customer queries related to card fraud and transaction disputes via chat
Investigate suspicious or unauthorized transactions
Raise and track dispute cases as per process guidelines
Provide accurate and timely resolutions to customers
Ensure compliance with banking policies and security protocols
Maintain high quality standards in communication and documentation

Eligibility Criteria
Graduate in any discipline
Minimum 1 year of experience in customer service
CIBIL Score: 670+ (mandatory)
Strong written communication skills

Skills Required
Good analytical and problem-solving skills
Attention to detail
Ability to handle sensitive situations calmly
Typing speed: 30 WPM with 90% accuracy

Compensation
CTC: 4.02 LPA
Net Salary: 28,000/month

Contact Details :

Shikhar Sharma

Email - sh************5@te************e.com

Mobile - 8448263***

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Chat Blended Process Customer Service Customer Support Non Voice Process Chat Support Non Voice Bpo Non Voice International Chat Process Chat Process