Transportation Representative, Transportation Representative
- Amazon
- 0 - 4 years
- Warangal
- 7 days ago
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Job Description
Job Description for L2 associates OverviewThe L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements - Bachelors degree, or a Masters degree and experience with qualitative research methods
- Bachelors degree or above
- Experience in oral and written communication
- Can communicate effectively with all levels of the organization
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience in writing and editing with a strong command of grammar, punctuation and style
- Knowledge of working over internet and successfully navigating websites
- Work successfully in a team environment as well as independently - Experience in logistics
- Knowledge of and proficiency in Excel and SQL
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Warangal+ View Contact
Keyskills: Qualitative research Analytical skills Time management Process improvement Representative Windows Troubleshooting SQL Logistics Recruitment
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