Transport Executive (Admin)
- NLB Services
- 3 - 7 years
- Noida, Gurugram
- 4 hours ago
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Job Description
Job Title: Transport & Admin Executive
Job Summary
We are looking for a highly organized and proactive Transport & Admin Executive to manage end-to-end transportation and administrative operations for a large-scale BPO environment (500+ employees). The role involves overseeing daily employee transport, vendor coordination, facility administration, and ensuring seamless operational support across shifts. The ideal candidate should be capable of handling high-volume operations, resolving real-time challenges, and maintaining service quality, safety, and cost efficiency.
Key Responsibilities
Transport Operations Management
- Plan, manage, and optimize daily transport schedules for 500+ employees across multiple shifts.
- Ensure timely and efficient pickup and drop services with proper route planning.
- Coordinate closely with drivers to ensure adherence to schedules and routes.
- Monitor driver attendance, duty rosters, and shift allocations.
- Track vehicle movement through GPS systems and ensure compliance with defined routes.
- Manage emergency situations such as vehicle breakdowns, delays, or no-shows.
- Ensure 24/7 transport availability aligned with BPO shift requirements.
Fleet & Compliance Management
- Maintain records of vehicle documentation including insurance, permits, fitness certificates, and compliance requirements.
- Ensure timely vehicle servicing, maintenance, and cleanliness standards.
- Monitor fuel consumption and optimize cost efficiency.
- Ensure adherence to safety norms, including night shift transport policies and security protocols (especially for female employees).
- Conduct regular audits of transport operations and vendor compliance.
Vendor Management
- Manage relationships with multiple transport vendors.
- Negotiate contracts, pricing, and service-level agreements (SLAs).
- Monitor vendor performance and ensure adherence to agreed standards.
- Handle vendor billing, verification, and cost control.
Employee Coordination & Escalation Handling
- Act as the primary point of contact for employee transport-related concerns.
- Resolve escalations related to delays, safety issues, or service quality.
- Ensure high levels of employee satisfaction through efficient service delivery.
- Communicate transport schedules, changes, and updates effectively.
Administrative & Facility Management
- Support day-to-day administrative operations of the BPO facility.
- Coordinate housekeeping, security, and maintenance teams.
- Ensure workplace readiness including seating, infrastructure, and utilities.
- Manage office supplies, inventory, and vendor coordination for admin services.
- Oversee compliance with company policies, safety standards, and statutory requirements.
- Assist in organizing office events, audits, and inspections.
Reporting & MIS
- Prepare daily, weekly, and monthly MIS reports related to transport operations, vendor performance, and costs.
- Analyze data to identify inefficiencies and suggest improvements.
- Maintain accurate records of attendance, routes, incidents, and operational metrics.
- Provide actionable insights to management for cost optimization and service enhancement.
Eligibility Criteria
- Graduate in any discipline.
- 2-5 years of experience in transport, fleet, logistics, or admin operations (preferably in BPO/KPO/ITES environment).
- Experience handling large-scale employee operations (500+ workforce preferred).
- Proficiency in MS Excel (basic to intermediate; advanced skills preferred).
- Strong communication, coordination, and interpersonal skills.
- Ability to work in rotational shifts and handle 24/7 operations.
Key Competencies
- Transport & fleet operations management
- Administrative coordination
- Vendor & stakeholder management
- Crisis and escalation handling
- Strong problem-solving ability
- Time management and multitasking
- Attention to detail and compliance focus
- Cost control and operational efficiency
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Administration & FacilitiesRole Category: AdministrationRole: Transport ManagementEmployement Type: Full timeContact Details:
Company: NLB ServicesLocation(s): Noida, Gurugram
Keyskills: Route Planning Fleet Transportation Rostering Vendor Management GPS Transport Operations Vehicle Management Fleet Operations Transportation Operations Fleet Management Vehicle Tracking Transportation Planning Route Optimization Gps Tracking Transport Management
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