Voice CoachTraining Development Delivery work focuses on delivering/providing training for the general workforce and targeted functional/technical areas including:
Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc.
Coordinating training schedule based on training requirements
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Keyskills: customer service non voice process soft skills international bpo inbound customer care training customer support soft skills training technical support voice process outbound customer handling
Founded in 1988, ETP is an Omni-channel Retail Solutions company headquartered in Singapore, serving market leaders in more than 22 countries across Asia Pacific, India and the Middle East. ETP€™s omni-channel solutions include omni-channel POS, Mobility, CRM, Marketing and Promotion Campaigns, ...