Sr. Incident Manager
- Incedo
- 8 - 12 years
- Noida, Gurugram
- 2 days ago
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Job Description
Role & responsibilities
Oversee the delivery of IT services to an organization's clients
Ensure the alignment of IT services with the organization's overall strategy and objectives
Manage the process of incident and problem management, ensuring that incidents are resolved in a timely and effective manner
Manage the change management process, ensuring that changes to IT services are implemented in a controlled and coordinated manner
Manage the service level agreements (SLAs) with the organization's clients, ensuring that service performance meets or exceeds the agreed-upon levels
Manage relationships with the organization's clients, ensuring that they are satisfied with the services provided and that their needs are met
Manage the financial aspects of IT service delivery, ensuring that the costs of providing IT services are understood, managed, and optimized Manage the IT service delivery team, ensuring that team members are trained, motivated, and supported to deliver high-quality IT services to the organization's clients.
Skills Required:
In-depth knowledge of IT service management frameworks such as ITIL or COBIT
Experience in managing incident, change, problem, and service request processes
Familiarity with service desk tools such as ServiceNow, JIRA, or Zendesk
Understanding of ITSM reporting and metrics
Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
Must understand the company's long-term vision and align with it.
Should be open to new ideas and be willing to learn and develop new skills.
Should also be able to work well under pressure and manage multiple tasks and priorities
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Incident ManagementEmployement Type: Full timeContact Details:
Company: IncedoLocation(s): Noida, Gurugram
Keyskills: ITIL Certified Servicenow Problem Management Incident Management Governance
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