Hiring Trainee Engineers ( Freshers) in Nagpur
- Globallogic
- 0 - 1 years
- Hyderabad
- 8 days ago
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Job Description
Description:GlobalLogic looking for enthusiastic freshers with a strong foundation in cloud technologies and customer support to join our Technical Support team. The role involves troubleshooting technical issues, assisting customers, and working closely with cross-functional teams to ensure high-quality support delivery.
Requirements:
- Bachelors degree in Artificial Intelligence / Machine Learning preferred.
- Basic understanding of Cloud Platform fundamentals, including IAM and Billing.
- Awareness of cloud or hybrid cloud environments.
- Knowledge of GenAI tools (AI/ML basics, Gemini, Copilot, etc.), AI prompting, chatbots, and no-code agents.
- Understanding of chatbot data sources (e.g., email, chat, Google Drive, workspace tools).
- Familiarity with AI prompts and responses. Basic knowledge of API troubleshooting.
- Strong customer support skills across phone, chat, and email channels.
- Excellent verbal and written communication skills. Good troubleshooting and analytical
- Ability to empathize with customers and handle issues with care.
- Excellent written and verbal skills to include coaching and interpersonal skills.
- Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
- Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
- Must be ready to join immediately
Job Responsibilities:
- Engage with customers via email, chat, and phone to diagnose and resolve technical issues.
- Track and manage support queries to ensure timely resolution.
- Provide solutions aligned with customer-specific architectural and product requirements.
- Ensure quick response and resolution times, meeting defined Service Level Objectives (SLOs).
- Maintain high customer satisfaction scores and deliver quality support in at least 90% of cases.
- Use troubleshooting tools and techniques to identify root causes and provide clear solutions.
- Document issues, solutions, and preventive measures for continuous improvement.
- Create detailed reports for engineering teams, including reproduction steps and expected behavior.
- Collaborate with cross-functional teams (e.g., Product Engineering) to resolve product-related issues.
What We Offer:
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Back End DeveloperEmployement Type: InternshipContact Details:
Company: GloballogicLocation(s): Hyderabad
Keyskills: analytical verbal communication access management interpersonal skills cloud platform cloud technologies identity access management artificial intelligence customer support cloud security written communication writing troubleshooting coaching communication skills ml
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GlobalLogic is a full-lifecycle product development services leader thatcombines deep domain expertise and cross-industry experience to connectmakers with markets worldwide. Using insight gained from working on innovative products and disruptive technologies, we collaborate with customers to...
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