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Kotak Mahindra Bank(Inbound Officer Relationship Manager )

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Kotak Mahindra Bank  Kotak Mahindra Bank(Inbound Officer Relationship Manager )

Job Description

Kotak Inbound Officer (RM) On Roll

Job Title: Inbound Officer (Relationship Manager RM)

Company: Kotak Mahindra Bank

Location: Thane

Employment Type: Full-Time

Job Role

To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction

To identify and convert the opportunities for cross selling (banking product) on customer's call

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Description

Graduate

Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

Excellent communication skills Verbal & Written

Flexible to work 7AM till 8PM Any 9 hours Login including Sunday/holidays

Flexible to get scattered 8 Week Offs in a month with 9hours shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Compensation & Benefits

CTC: Up to 3 70,000 per annum (based on interview performance)

Up to 24,000/month (experienced candidates)

Payroll: Direct employment with Kotak Mahindra Bank

Submit Your Application!

To schedule your interview, Call or send your CV through WhatsApp

Contacted By: HR Mayuresh - 7030021***

Note: Immediate Joining!

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Kotak Mahindra Bank
Location(s): Mumbai

+ View Contact

Keyskills:   Inbound Customer Service Banking Process Inbound Voice Process Customer Support Banking Voice Inbound Process BPO Retail Banking Customer Service Customer Calling Solving Queries Inbound Calls Phone Banking Voice Process Inbound Telecalling Customer Care Voice

 Fraud Alert to job seekers!

₹ 2.75-4.25 Lacs P.A

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Kotak Mahindra Bank

Kotak Mahindra Bank Ltd.

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