Customer Support Executive ( Gds Ms Flex Core Gds )
- Transcom
- 1 - 2 years
- Jaipur
- 12 days ago
- Email to a friend
- Report this job
Job Description
Job Summary
We are hiring Customer Support Executives with experience in Global Distribution Systems (GDS) to handle airline reservations and travel-related queries. The role involves assisting customers with bookings, changes, cancellations, and providing accurate travel information while ensuring a high level of customer satisfaction.
Key Responsibilities
Communicate with global customers via calls, chat, and email in a professional manner
- Handle customer queries related to travel bookings (flights, hotels, etc.)
- Identify customer needs and provide appropriate solutions
- Build and maintain strong customer relationships through clear and interactive communication
- Provide accurate and complete information using available tools and systems
- Resolve complaints within defined timelines and ensure proper follow-up
- Adhere to company communication guidelines, policies, and processes
Required Skills
- Strong communication and interpersonal skills
- Basic knowledge of hospitality/travel industry (flights, hotels, bookings)
- Ability to work in a blended process (voice + non-voice)
- Problem-solving and customer-handling skills
- Ability to work in a fast-paced environment
Work Culture & Benefits
- 5.5-day work week with rotational offs
- Rotational shifts (including evening/night shifts)
- Cab facility available for evening and night shifts
- 180/day travel allowance for male employees (evening/night shifts)
Eligibility Criteria
- Minimum 6 months of BPO/customer support experience
- Undergraduate or Graduate candidates can apply
- Excellent spoken and written English communication skills
- Prior experience in customer support or client servicing roles preferred
- Versant Level: C1 (Advanced proficiency)
Contact Person :- HR Priya 9067235***
pr*********a@tr*****m.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Team Vertex CosmosLocation(s): Jaipur
Keyskills: GDS Sabre Galileo Air Ticketing International Ticketing Travel Process Amadeus
Similar positions
Transcom
We specialize in managing customer experience support and contact center services for Indian and Global companies across various industries.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in