Accounts Receivable Professional @ Zensar

The Accounts Receivable Executive is responsible for managing customer accounts, ensuring timely collection of outstanding balances, responding to customer queries, and maintaining accurate financial records. The role requires regular interaction with customers via phone and email to resolve billing and payment-related issues while maintaining a high standard of customer service.

• Excellent verbal and written communication skills with strong problem-solving abilities.
• Ability to multitask and manage multiple customer accounts effectively.
• Prior experience in Accounts Receivable or a Customer Service oriented role involving daily customer interaction via phone and email.
• Proficiency in MS Office (Excel, Word, Outlook) and strong email drafting skills.
• Customer-focused mindset with the ability to handle sensitive conversations professionally.
• Ability to work independently as well as collaboratively in a team environment.
• Understanding of invoicing, payment terms, and basic accounting concepts.
• Experience working with ERP or accounting systems (e.g., Oracle).

• Manage and monitor assigned customer accounts to ensure timely receipt of payments.
• Communicate with customers on a daily basis via phone and email to resolve billing, payment, and account-related queries.
• Investigate and resolve outstanding invoices, short payments, disputes, and unapplied cash.
• Respond to customer inquiries in a timely, accurate, and professional manner.
• Identify customer needs and provide appropriate resolutions or guidance.
• Maintain accurate records of customer interactions, follow-ups, and resolutions.
• Coordinate with internal stakeholders (Sales, Customer Service, Operations) to resolve account-related issues.
• Prepare regular follow-up emails, statements, and reminders as required.
• Ensure compliance with company policies, procedures, and timelines.