Order Management Executive
- MNC Group
- 2 - 5 years
- Mumbai
- 10 hours ago
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Job Description
Role & responsibilities
Responsibilities / Duties:
- Executes the order entry process and manages the order fulfilment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
- Maintains a thorough knowledge of the businesses products, businesses, applications, and service offerings.
- Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
- Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
- Maintains service levels according to business prioritization.
- Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
- Supports commercial strategies with Dow customers across multiple businesses.
Experience:
- Required education: Bachelors Degree
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Job Classification
Industry: ChemicalsFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: ContractContact Details:
Company: MNC GroupLocation(s): Mumbai
Keyskills: Order Management SAP Global Operations Shipping Documentation SAP ERP Order To Cash Order Fulfillment Order Processing
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