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Hdfc_ Bank_ Virtual Care Customer Care_ Kolkata @ Hdfc Bank

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Hdfc Bank  Hdfc_ Bank_ Virtual Care Customer Care_ Kolkata

Job Description

****** walk-in interview Officer Customer Care (OCC) Kolkata

Department : Virtual Care

Direct Payroll

Contact Number- 8910968***

Job Purpose: Customer Interaction & Query/Complaints Management- Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. Job Purpose: Customer Interaction & Query/Complaints Management- Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

  • To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
  • To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
  • To ensure complete and accurate resolution within the defined TATs.
  • To ensure process compliance as per the set Audit and SQ guidelines.
  • Cross selling to the identified customers as per the defined process

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Onboarding - Voice / Blended
Employement Type: Walk-ins

Contact Details:

Company: Hdfc Bank
Location(s): Kolkata

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Keyskills:   Telesales

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Hdfc Bank

At Axis Bank, we go much beyond addressing the financial needs of our customers. We give them reasons to strengthen their trust in us, at every step. This belief has paid us rich dividends, bringing with it steady growth, rapid expansion and an opportunity for you to propel your career further.\r\n\...

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