Quality Analyst|International @ TP

Home > Business Process Quality

Quality Analyst|International

TP
1 - 5 years
Chennai
4 days ago
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Job Description

Job Summary

The Quality Analyst will be responsible for monitoring, evaluating, and improving the quality of international operations to ensure compliance with client standards and internal benchmarks.

Key Responsibilities

Conduct quality audits on calls, cases, or transactions
Analyze performance trends and identify process gaps
Provide detailed feedback and coaching to operations teams
Maintain quality reports, dashboards, and audit documentation
Recommend process improvements to enhance service delivery
Support calibration sessions and quality compliance reviews
Assist in training and refresher programs

Skills & Competencies

Strong analytical and auditing skills
Excellent attention to detail
Knowledge of international quality frameworks and SLAs
Good communication and stakeholder management skills

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Call Quality Analyst
Employement Type: Freshers

Contact Details:

Company: TP
Location(s): Chennai

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Keyskills: quality audits operations service delivery stakeholder management compliance process improvement quality analyst

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Quality Analyst|International @ TP

Home > Business Process Quality