Walk-in || Customer Support Executive
- Sutherland
- 0 years
- Chennai
- 3 days ago
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Job Description
Customer Service Executive (Fresher)
Date : 27-04-26 (Monday)
Time : 12:00 PM IST
Location: Sutherland A1, Ground Floor, Gateway Office Parks, Perungalathur, Chennai.
Important : Please mention Harshika - Campus on your resume as reference.
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Company: Sutherland Global Services
Location: Chennai
Employment Type: Full-Time/Contractual
Experience: Freshers (01 year)
Job Description
Sutherland is hiring enthusiastic and customer-focused freshers for the role of Customer Service Executive. The ideal candidate should have good communication skills and a strong desire to deliver excellent customer service through voice and/or non-voice processes.
Key Responsibilities
- Handle inbound and/or outbound customer calls professionally
- Resolve customer queries, concerns, and complaints in a timely manner
- Provide accurate information regarding products and services
- Maintain proper documentation of customer interactions
- Follow company processes, policies, and quality guidelines
- Meet daily/weekly performance and quality targets
- Ensure high levels of customer satisfaction
- Escalate complex issues to the appropriate team when required
Eligibility Criteria
- Freshers are welcome to apply
- Minimum qualification: HSC / Any Graduate / Any Undergraduate
- Basic computer knowledge
- Willingness to work in rotational shifts (including night shifts)
- Ability to work from office
Skills Required
- Good verbal and written English communication skills
- Clear and neutral accent (for voice roles)
- Active listening and problem-solving abilities
- Customer-oriented mindset
- Ability to multitask and work under pressure
- Team player with a positive attitude
Preferred Skills (Not Mandatory)
- Prior customer service or BPO experience
- Familiarity with CRM tools
- Email and chat support experience
Benefits
- Competitive salary package
- Cab facility (as per policy)
- Medical insurance and other benefits
- Paid training provided
- Career growth and learning opportunities
- Friendly and inclusive work environment
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: ContractContact Details:
Company: SutherlandLocation(s): Chennai
Keyskills: Blended Process Good English Communication Semi Voice International BPO Chat Process Communication Skills Fluent English International Calling
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