Project Manager IT - Voice (VoIP)
- TP
- 5 - 10 years
- Hyderabad
- 2 days ago
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Job Description
Position Summary
The Project Manager 3 (PM3) is a senior, customer-facing delivery leader responsible for managing complex voice and collaboration migration programs for Business customers. This role focuses on transitioning customers from legacy and existing voice platforms to modern Voice over IP (VoIP) and Unified Communications solutions.
The PM3 serves as the primary orchestration point across customers, engineering, sales, operations, vendors, and security teams, ensuring successful delivery of technically sophisticated voice solutions at scale. The role requires extensive hands-on knowledge of VoIP architectures, networking, and cybersecurity, along with proven experience managing enterprise and multi-site deployments.
Key Responsibilities
Program & Project Leadership
- Lead end-to-end delivery of complex customer migrations from legacy voice platforms to Business VoIP solutions
- Manage multiple concurrent, high-impact customer projects with significant technical and operational complexity
- Own project governance including scope, schedule, budget, risk, change management, and executive reporting
- Drive on-time, on-budget delivery while maintaining high customer satisfaction
Technical Delivery & Solution Oversight
- Lead deployments and migrations across a broad portfolio of voice and collaboration technologies, including:
- Hosted Unified Communications (UCaaS)
- SIP Trunking
- Call Center and Contact Center solutions
- Microsoft Teams Direct Routing
- Cisco Webex Calling and Contact Center
- eFax and messaging platforms
- Session Border Controllers (SBCs)
- Overhead paging systems
- Cisco BroadWorks soft switch environments
- Number porting (US domestic and international)
- Legacy-to-IP voice interworking and coexistence scenarios
- Partner with engineering and architecture teams to validate solution designs and implementation approaches
- Ensure proper integration with customer network, security, and identity infrastructures
Customer Engagement
- Act as the primary point of contact for customers throughout the migration lifecycle
- Translate complex technical concepts into clear, business-oriented communication for customer stakeholders
- Lead customer kickoff meetings, technical workshops, milestone reviews, and executive updates
- Proactively identify and mitigate risks that could impact customer operations or service continuity
Networking & Cybersecurity Awareness
- Ensure voice solutions align with customer network designs, including WAN/LAN, QoS, firewall, and routing requirements
- Collaborate with security teams to address cybersecurity requirements such as:
- SBC security and call protection
- Encryption, authentication, and compliance
- Firewall traversal and zero-trust considerations
- Validate adherence to Business security standards and customer security policies
Cross-Functional Collaboration
- Coordinate across Sales, Sales Engineering, Network Engineering, Voice Operations, Provisioning, and Support teams
- Manage third-party vendors and technology partners as required
- Contribute to process improvements, delivery standards, and best practices for voice migrations
Required Qualifications
- Bachelors degree or equivalent professional experience
- 7+ years of project management experience delivering technical or telecommunications solutions
- 5+ years of hands-on experience delivering VoIP, UCaaS, or enterprise voice solutions
- Proven experience managing customer-facing migrations and complex technical deployments
- Strong working knowledge of IP networking fundamentals (LAN/WAN, QoS, VLANs, firewalls, routing)
- Demonstrated understanding of voice architectures, SIP, call flows, and SBC functionality
- Experience working with enterprise or mid-market customers in regulated or high-availability environments
Preferred Qualifications
- Project Management Professional (PMP), Agile, or equivalent certification
- Experience in large-scale service provider or MSO environments
- Familiarity with Business voice and networking portfolios
- Experience with contact center migrations and integrations
- Knowledge of cybersecurity frameworks as applied to voice and collaboration platforms
Core Competencies
- Advanced project and program management
- Technical acumen with enterprise VoIP ecosystems
- Executive-level customer communication
- Risk management and issue resolution
- Cross-functional leadership and influence
- Strong documentation and reporting skills
Work Environment
- Customer-facing role with frequent collaboration across technical and non-technical stakeholders
- May require occasional travel to customer sites orfacilities
- Fast-paced environment supporting mission-critical customer communications
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: TPLocation(s): Hyderabad
Keyskills: Unified Communications VOIP IT Project Management Delivery Management Cyber Security Networking VoIP Architecture
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