Human Resource Operation
- Winx Consulting
- 2 - 7 Years
- Secunderabad
- 6 years ago
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Job Description
Job Description:-Analyze questions / queries from employees, related to various benefits and respond / assist them on their eligibility per policy.
Monitor and own the Ticketing queue for the queries raised by the Googlers and adhering the same with respect to the SLA required basis the principle of FIFO.
Receive, review, and process all relevant documentation pertaining to new hires, terminations, leave of absences, employee status changes etc.
Participate and manage transactional activities pertaining to the on-boarding and off-boarding process as well as global mobility process.
Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information.
Any other tasks and activities as assigned within the HR scope by the manager
Documents & ensures follow ups
Skills Required
Exceptional customer service focus, including attention to detail and producing quality results.
Strong communication, interpersonal, teamwork, and organizational skills with superior verbal and written communication skills, with an emphasis on tact and diplomacy
Proven ability to consistently and positively contribute in a high-paced, changing work environment with the ability to prioritize multiple functions and tasks and manage work time efficiently
Self-directed, detail-oriented problem-solver with a strong desire to contribute to the organization's reputation and success
Proficiency in Google Suite (preferred) and/or MS Office, including Word and Excel will be an added advantage
Have good organizational skills and able to prioritize work based on inflow
Authentic, cordial conversations - smiling attitude
Listening skills i.e. Listens more & validates - empathetic towards customer problems
Ability to summarize the situation and the help being offered
Critical thinker - anticipates related issues that the customer may face and resolve upfront
Proactive customer care -attends proactively to the moments that matter
Integrate with internal and external parties involved
Ability to take decisions and keep the service center or the customer informed.
Preferred Fields:-
-HR Help desk / Employee services
-Email/ Chat based
-Call center / International voice support industry
-Hospitality and Airline industry
-Customer service
-B tech profile but working would be considered
**Workday Experience preferred
**Benefits Experience preferred
CONTACT HR: Lucky (9059394***)
Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: Human ResourcesRole Category: HR ExecutiveRole/Responsibilies: Human Resource OperationContact Details:
Company: Winx ConsultingLocation(s): Secunderabad+ View Contact
Keyskills: HUMAN RESOURCE OPERATION Hr Human Resource Recruitmen Hr Executive
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₹ 200000 - 600000 IN
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