Service Delivery Manager @ Capgemini

• Nurtures working relationships with clients throughout the project cycle , clients processes and provides prompt assistance when needed
• Manages client expectations and ensures delivery of client requests
• Ensure that all projects are delivered on time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendor
• Create and maintain comprehensive project documentation

He/She/They will have 16+ Years of experiencewith a strong project track and with background in delivery management , transformation / industrialization / innovation

This person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. Key qualifications include:

• Able to drive application development team of ~ 100+ employees and manage revenue of ~8-10 Mn USD
• Reviews project''s Timeline, Quality and Cost
• Manages project financials
• Manages projects using KPIs / Reporting
• Takes Continuous Improvement initiatives
• Recovers troubled engagements (client escalations, delivery quality issues)
• Periodic travel to onshore or other location in India to meet customers and team members

• EM2 certified
• Experience on complex engagements involving a large portfolio of applications across technologies and complex architecture across multiple locations (distributed delivery)
• Strong technical background
• Good knowledge and experience UPM and USM or similar delivery processes and methods
• Proven Delivery Management skills (Cost, Schedule, Effort and Quality) / Experience of managing large fixed bid and Agile engagements
• Experience in supporting sales, developing solution, estimation and creating proposals
• Very good at logical / lateral / design thinking, generating ideas, helping troubled projects/teams
• Excellent verbal and written communication skills / Good stakeholder management
• Strong customer relationship management skills