Senior Manager -New Business Operations
- Kotak Life Insurance
- 4 - 9 years
- Mumbai
- 1 day ago
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Job Description
Designation: - Senior Manager
Grade: - L4
Department: - New Business, Operation
Job Description:
- Understanding of insurance processes, operations standards, industry regulations.
- Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance
- Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams Like Projects, Underwriting, compliance, IT, sales to align operational goals
- Conduct regular quality audits and implement corrective actions to address gaps
- Lead internal and external audit activities, maintain detailed data, documentation and records. Ensure all operational processes are compliant with company policies and regulatory requirements
- Implement and monitor best practices to optimize workflow efficiency and service quality.
- To manage, mentor, motivate and lead team.
- Ability to priorities and manage multiple task efficiently.
- Excellent Verbal and written communication
Qualifications:
- Bachelors degree in Business Administration, Insurance, Finance, or a related field, (Masters degree preferred).
Work Experience:-
- Minimum 4-5 years of experience in insurance operations, with at least 2 years in a managerial role.
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: Kotak Life InsuranceLocation(s): Mumbai
Keyskills: Team Handling SLA Management Process Automation Project Management Quality Check Quality Assurance Stakeholder Management
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