Walk-in || Virtual Relationship Manager (VRM)
- Indusind Bank
- 0 - 6 years
- Noida, Gurugram
- 1 day ago
- Email to a friend
- Report this job
Job Description
Role Details
As a Digital Relationship Manager (VRM), your core responsibility will be to engage with customers through virtual channels (phone calls, emails, and digital platforms), providing tailored financial solutions. You will promote and sell a range of banking products and boost CASA balances & fixed deposits. You will also be required to cross sell unsecured loans (personal loans, business loans), credit cards, lines of credit, and other investment opportunities.
Key Responsibilities:
Customer Engagement & Relationship Building
Serve as a financial advisor to Savings & Current Account (SA) customers, delivering high-quality service and customized solutions.
Maintain and deepen relationships with existing clients through regular touchpoints such as calls, emails, and personalized communication.
Provide timely insights on interest rates, exchange rates, and relevant financial products.
Cross-Selling & Revenue Generation
Drive cross-selling initiatives by recommending relevant banking and third-party products to meet customer needs and increase wallet share.
Identify and profile potential clients for tailored product offerings, enhancing product penetration.
Customer Support & Query Resolution
Handle customer inquiries via inbound calls with promptness, accuracy, and a commitment to first-call resolution.
Promote and educate customers on the banks digital banking services to enhance their overall experience.
Target Achievement & Performance
Achieve and exceed quarterly sales and business targets as assigned by the organization.
Consistently meet quality benchmarks for customer communication and service delivery.
Job Classification
Industry: BankingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Retail Banking SalesEmployement Type: Walk-insContact Details:
Company: Indusind BankLocation(s): Noida, Gurugram
Keyskills: Sales B2C Sales Unsecured loan Business Development Tele / Inside Sales Retail Sales Loan Insurance Life insurance Credit cards Term insurance Current & savings account
Similar positions
Indusind Bank
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the w...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in