Support Engineer- Google cloud
- Tata Consultancy
- 4 - 8 years
- Indore
- 9 days ago
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Job Description
Dear Candidates,
Greetings from TCS!!!!
TCS is looking for Support Engineer - Google Cloud
Experience: 4-8 years
Location: Chennai / Indore
Date of interview: 25/04/2026
Mode of interview: Virtual
Job requirements:
Essential Skills & Experience
- Expertlevel Google Workspace product and architecture knowledge, including crossproduct dependencies and enterprise deployment patterns
- Deep understanding of identity, authentication, authorization, and access control across Workspace and external identity providers- Deep knowledge of SAML/SSO, 2FA, and Identity Providers (Okta, Azure AD).
- Google Apps Script / AppScript: Development and troubleshooting of scripts used for automation, validation, reporting, and advanced admin workflows
- Strong foundations in networking, DNS, APIs, HTTP flows, identity chains, and email transport
Key responsibilities:
- Deliver advanced, endtoend technical support across the complete Google Workspace ecosystem, including Gmail, Drive, Calendar, Meet, Chat, Admin Console, Vault, security controls, and enterprise integrations
- Own complex, multiproduct, enterprisegrade cases from intake through resolution, operating under stringent enterprise SLOs for responsiveness, resolution, and customer communication
- Perform deep technical diagnostics across identity, security, networking, email, APIs, and Workspace configurations to isolate root cause in ambiguous and nonstandard failure scenarios
- Manage highseverity escalations, acting as the technical interface between customers and Google Engineering, SRE, and Product teams
- Identify, document, and track suspected product defects, producing engineeringquality escalation artifacts and following issues through the bug lifecycle
- Provide strategic technical guidance to enterprise administrators on architecture, configuration, security posture, automation strategy, and bestpractice adoption (advisory only; no managed services execution)
- Use programming and scripting to analyze issues, automate administrative actions, validate configurations, and accelerate resolution of complex cases
- Develop and maintain scripts, tools, and automation artifacts to improve efficiency, consistency, and diagnostic accuracy within EGS operations
- Act as a technical mentor and escalation authority, supporting lowertier engineers through consults and structured knowledge transfer
- Contribute to and curate internal knowledge bases, advanced troubleshooting guides, and reusable automation assets
- Operate strictly within EGS scope, excluding billing disputes, contractual discussions, enterprise quotetocash processes, or implementation ownership
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Cloud System AdministrationEmployement Type: Full timeContact Details:
Company: Tata ConsultancyLocation(s): Indore
Keyskills: Google Workspace Google Apps Script DNS Google Api
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