Crm Functional Tester
- IGT Solutions
- 5 - 8 years
- Noida, Gurugram
- 23 hours ago
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Job Description
Title: -CRM Functional Tester
Experience: - 5 years
Interested candidates please share resume on Ka***********v@ig*********s.com
Requirements:
Core Responsibilities
1. Requirement Analysis & Test Planning
- Review Business Requirement Documents (BRD) and Functional Specification Documents (FSD) to understand how the business uses the CRM.
- Identify "edge cases" where standard business processes might fail.
- Develop comprehensive Test Plans and Test Cases that map directly to business requirements (Traceability Matrix).
2. Functional & End-to-End Testing
- Module Testing: Verify specific Cfeatures such as Lead Management, Opportunity tracking, Case Management, and Campaign automation.
- User Journey Testing: Validate the entire lifecycle of a customer, from initial lead capture to final sale and post-purchase support.
- Workflow Validation: Ensure that automated triggers (e.g., sending an email when a deal closes) execute correctly based on business rules.
3. Data Integrity & Integration Testing
- Data Quality: Verify that data flows correctly into the CRM from external sources (website forms, ERP systems) without duplication or corruption.
- Security & Permissions: Test "Role-Based Access Control" (RBAC) to ensure users can only see and edit the data appropriate for their job function.
- Reporting: Validate that dashboards and analytics reports reflect accurate real-time data.
4. Defect Management
- Identify, document, and track software defects using tools like Jira, Azure DevOps, or HP ALM.
- Collaborate with developers to explain the business impact of specific bugs.
- Perform Regression Testing to ensure that new updates or "hotfixes" don't break existing functionality.
5. User Acceptance Testing (UAT) Support
- Assist business stakeholders during the UAT phase by providing test data and guidance.
- Translate technical issues into"business speak" for stakeholders.
Technical & Soft Skills
CRM Platforms
Hands-on experience with Salesforce (Sales/Service/Marketing Cloud), MS Dynamics, or Oracle.
Testing Tools
Proficiency in Jira, Selenium (for automation), Postman (for API testing), or Zephyr.
Data & SQL
Ability to write basic SQL queries to verify data in the CRM database.
Soft Skills
Strong analytical thinking, attention to detail, and the ability to bridge the gap between IT and Business.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Quality Assurance and Testing - OtherEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: Airline Domain Dynamics Salesforce CRM
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IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...
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