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Associate/Senior Associate IT Infrastructure @ GEP

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GEP  Associate/Senior Associate IT Infrastructure

Job Description

Role & responsibilities

  • Managing tickets related to IT Infrastructure [OS, hardware, application level, etc..], Audio/Video Support, Asset Management, Tech Tools support and ensure for timely closure in the tool with defined SLAs.
  • User Management: Manage end users and resolve their IT related issues with high satisfaction score, including Sr. Management/VIP users call
  • Improve Customer Satisfaction ratings based on quality of service and ticket resolution.
  • Ensure for maintaining high scorecard on all security compliance parameters on all end user systems.
  • Providing changes related to IT Hardware Asset Inventory with utmost accuracy through IMAC process, in coordination with asset management team.
  • Deliver and contribute to end user computing projects, wherever involved.

Preferred candidate profile


  • Experienced candidate in IT Infrastructure domain in End User computing/IT Operations at Sr. Engineer/Jr. engineer level.
  • Technical knowledge in IT requirements for End users with good analytical and communication skills.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Operations Management
Employement Type: Contract

Contact Details:

Company: GEP
Location(s): Mumbai

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Keyskills:   IT Infrastructure IT Infrastructure Management IT Operations IT Infrastructure Support

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GEP

Company Description: GEPL Capital is a full-service brokerage firm based in Mumbai, India, and the proud winner of the Maharashtra Best Employer Brand Award-2018. With a nationwide network of over 100 offices, GEPL serves over 30,000 clients across India. The company holds memberships with BSE, NSE...