Sales Comp helpdesk
- Cognizant
- 3 - 6 years
- Bengaluru
- 6 days ago
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Job Description
Greetings from Cognizant!
Candidate with US Payroll,BPO Operations background interested in helpdesk roles can apply.
Designation: Sales Compensation Analyst (SPE)
Reporting Manager: Sales Compensation Lead (TL)
Location: Bangalore, India
Work Mode: Work from Office
Shift: Rotational(75% of Night shift)(Travel arrangements will be there)
As a Global Sales Compensation Analyst, you will be responsible for supporting the needs of a Global Business Organization through management of commissions system and reporting. You will play an integral role in maintaining calculation rules in the commissions system; supporting system changes during new fiscal year setup and throughout the year; reviewing commission calculations and payments on a monthly basis; answering field/Sales Rep queries for any Sales Compensation related questions via email, chat & calls; providing reconciliations as needed and assisting in UATs when required.
Responsibilities
- Triage, investigate, resolve issues and close tickets submitted through Helpdesk working with cross-functional teams, including Sales, Finance, and BI teams to ensure timely and accurate reporting of attainment.
- Perform participant audit in Callidus to ensure Participant Data matches Workday accurately.
- Participate in UAT during the year to ensure systems are configured based on Sales Credit rules.
- Perform Attainment/Achievement and Payout audits to ensure Sales Participant is receiving sales attainment as intended based on Sales Crediting Rules, Comp System configuration on bonus calculation is accurate and policies are being applied as per General Terms and Conditions.
- Technical support for internal workflow applications and sales tools (e.g., Salesforce, PLX, etc.) and ad-hoc analytics requests.
- Troubleshoot, escalate and respond to support requests within
- Calculate the attainment at the end of every quarter and submit it to payroll.
- BA/BS or equivalent degree in Business, Finance, Economics, Statistics or data related field.
- Upto 2 years experience in Sales compensation administration, particularly with hands-on experience on comp tools (Anaplan, Callidus/SAP, OIC, Xactly, Salesforce).
- Experience with CRM tools and case management.
- Knowledge of Google Workspace, preferred Google sheets.
- Strong attention to detail.
- Ability to effectively communicate and influence at sales executive level.
- Strong analytical and modeling skills; experience in working with large datasets.
- Ability to self-direct work in a dynamic, fast paced environment.
- Ability to work in a deadline driven environment, work cross functionally with various teams and multi-task.
- Ability to work independently and be resourceful in ambiguous situations
- Experience creating SQL scripts to extract quantitative data.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Retail & B2C Sales - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Bengaluru
Keyskills: anaplan comp modeling sap analytical issue resolution system configuration strong analytical skills callidus oic compensation administration google sheets sales compensation sales helpdesk salesforce sql scripting technical support troubleshooting crm
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